As workplaces evolve and become more diverse, promoting inclusion is more important than ever. At Serco in the Middle East, we believe that hiring People of Determination (POD) is not just about compliance or social responsibility.
It is about creating a workplace that benefits from diverse skills, perspectives and experiences.
It is about creating a workplace that benefits from diverse skills, perspectives and experiences. By embracing inclusivity, we unlock new opportunities for growth, innovation and resilience.
Increased innovation
People of Determination bring unique life experiences that promote fresh thinking and creative solutions. Their ability to navigate challenges in their daily lives often translates into strong problem-solving skills in the workplace. Research shows that diverse teams are 35% more likely to outperform their competitors in terms of innovation and profitability.
By integrating individuals with diverse backgrounds, organisations benefit from different perspectives, leading to better decision-making and more innovative outcomes. Serco’s Middle East division has witnessed firsthand how inclusivity drives new ideas and enhances our ability to serve our employees and communities more effectively.
Enhanced culture and engagement
An inclusive workplace fosters a sense of belonging, improving overall employee engagement and morale. According to a 2019 Gallup report, companies with inclusive work environments see 22% higher productivity, and employees are 3 times more likely to stay with their employer. In our Middle East division of Serco, we have prioritised creating a culture where every employee feels valued for their abilities, not defined by their disabilities.
By recognising the strengths that People of Determination bring to the workplace, we cultivate a culture of mutual respect and collaboration. This has strengthened teamwork, improved morale, and enhanced overall job satisfaction—leading to a more motivated and productive workforce. We have seen these benefits through improved internal engagement scores and lower turnover rates. When employees feel valued and included, they are more engaged, leading to stronger collaboration and long-term business success.
Career growth
Investing in career development for all employees ensures organisations build a workforce that is resilient, skilled, and future-ready. Hiring People of Determination is not just about opening doors—it is about ensuring they have the tools, support, and opportunities to thrive.
At Serco in the Middle East, we actively invest in training programmes, mentorship, and workplace adjustments like assistive technologies and flexible work arrangements. These initiatives empower our employees to contribute meaningfully, thrive in their roles, and develop their careers. By prioritising accessibility and skill development, we create a workforce that is not only diverse but also equipped for success.
Inclusion requires continuous commitment
Inclusion is not a one-time initiative—it requires continuous effort and commitment. Businesses must implement accessible hiring practices that focus on skills and potential, while also providing workplace adjustments, such as assistive technology and flexible work arrangements, to ensure all employees can perform at their best. Additionally, promoting an inclusive culture through leadership training and employee engagement initiatives is essential for fostering an environment where everyone can thrive.
Organisations that embed inclusive policies into their long-term strategy position themselves as leaders in workforce development and societal progress. We are committed to making these principles a reality. We are on track to have all of our employees trained in accessibility and inclusion practices by 2025, with targeted initiatives like accessible recruitment processes and workplace adjustments already in place.
By prioritising inclusivity in hiring and workplace practices, we are not only creating opportunities for POD but also building a stronger, more resilient workforce. Our work with the Inclusive Employers Network and regular collaboration with accessibility experts ensures we stay at the forefront of best practices. These efforts contribute to a more dynamic and effective organisation, capable of adapting to the needs of a rapidly changing world.
A truly inclusive workforce benefits everyone
Creating an inclusive workforce is not just a moral imperative—it’s a strategic advantage that drives long-term success and societal progress. Research from the Harvard Business Review shows that companies prioritising diversity and inclusion outperform competitors by 25% in profitability and productivity. By embracing the talents and contributions of People of Determination, we move closer to a future where everyone has the opportunity to succeed. At Serco in the Middle East, we are proud to support this transformative shift, paving the way for a more inclusive future where every individual can make an impact.