Serco was awarded Hero of the Pandemic in the Support Services category at Transport and Logistics Middle East’s ‘Heroes of the Pandemic’ Awards on 12 July 2021. This year’s unique theme honours organisations that have stood up to the challenges of the COVID-19 pandemic and supported the cities and regions in which they work. Across the globe, Serco helped government and large-scale transport organisations overcome the effects of the pandemic and continues to do so today. In the Middle East, Serco worked quickly and effectively to ensure seamless service to passengers across all its transport contracts in both rail and aviation.
Serco Middle East CEO Phil Malem commented: “Since the onset of the pandemic, I have always said that we wanted to be known as the company that stood up and supported local governments and organisations throughout this unprecedented and uncertain time. Every single person on our rail and aviation contracts has done an incredible job of doing just that. The credit goes to them - and especially to our front-line staff who worked tirelessly to ensure the safety and wellbeing of passengers.“
Serco Middle East Operations Director – Transport, Samantha Rowles says: “Together with our clients within the transport sector we kept cities moving, safely. Transport has undoubtedly been the most impacted sector throughout the pandemic, and I’m pleased to see it making a steady recovery as travel opens up, and its incredible to know that Serco played a role in this.”