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Serco manages over 960,000 cubic miles of airspace globally; controlling over seven million air traffic movements each year and providing integrated solutions to more than 80 locations internationally. Air Navigation Services

In the Middle East, we have operated air traffic control services at Dubai, Al Maktoum, Sharjah, Ras Al Khaimah and Baghdad International Airports and are rapidly expanding within the sector, building upon over 5 decades of operational experience in the region.

Our Services



- Air traffic control

- Air traffic engineering

- Safety, training and simulation

- Strategic planning, and program management

- Meteorological services

- IT services

- Aeronautical information management

- Communication, navigation, and surveillance/air traffic management (CNS/ATM)

- Providing trained and certified air navigation personnel

- FAA leadership training

- Emergency and continuation training

- Training of new ATCO recruits to ICAO standards

- Tower modernisation

- Tower operations

- Approach control

- En-route centres

- Radar engineering services


Interesting Facts

As the world’s largest private Air Navigation Service Provider (ANSP), we provide air traffic control at 85 aviation sites across the globe. Nationalisation is a key priority for us when recruiting and we are committed to training and developing national talent of the future.

Serco has delivered air traffic control and related services at Dubai International Airport since 1967

Commissioned CAT IIIB operations on closely spaced parallel runways.

 

Commissioned electronic flight progress strips at Dubai and Al Maktoum International Airport air traffic control towers.

 

Designed and commissioned a state-of-the-art 360-degree air traffic control simulation tower that has won international recognition and can be configured to mimic any airport in the world.

Serco has worked with Sharjah Department of Civil Aviation for over 75 years

Serco enables our customers to develop a world-class team of air traffic controllers

We continually update their skills to keep up with the latest technologies and international standards. This includes certification, validation and training for the implementation of Remote Towers.

Serco provided air traffic control services at Baghdad International Airport

Introduced Reduced Vertical Separation Minima across Iraqi airspace, increasing airway throughout.

Serco was the sole provider of FAA Leadership training

We had a team of over 800 Serco ATC FAA qualified instructors

 

Our Training Manual (Serco Manual 100-3, Training) and the Facility Training Plans for each of the sites we operated, aligned with and complemented FAA Order JO 3120.4, Air Traffic Technical Training.

Serco has provided essential technical air traffic services on behalf of Ras Al Khaimah International Airport since 2022

Serco manage and maintain an orderly flow of air traffic and coordinate aircrafts both in air and in relevant areas in the airport and support the airport in interaction and compliance with GCAA regulations.

Middle East Perspectives

Thu 21 May, 2026

Why organisations can’t rely on fixed response models in an unpredictable environment

Why organisations can no longer rely on fixed response models in an increasingly unpredictable environment, and how flexible, scalable operational support is becoming critical to resilience, continuity and long-term growth.

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Read Time 5 Minutes

Thu 21 May, 2026

Why Managing Agent Services Shouldn’t Be Overlooked by Mixed-Use Developers and Event Organisers

Why managing agents are becoming essential to delivering seamless, world-class experiences across Saudi Arabia’s mega developments and events.

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Read Time 5 Minutes

Tue 12 May, 2026

Why resilience planning needs a rethink in today’s risk environment

Resilience and rapid response planning has become a priority for organisations in the Middle East.

Read article

Read Time 5 minutes

Thu 21 May, 2026

Why organisations can’t rely on fixed response models in an unpredictable environment

Why organisations can no longer rely on fixed response models in an increasingly unpredictable environment, and how flexible, scalable operational support is becoming critical to resilience, continuity and long-term growth.

Read article

Read Time 5 Minutes

Thu 21 May, 2026

Why Managing Agent Services Shouldn’t Be Overlooked by Mixed-Use Developers and Event Organisers

Why managing agents are becoming essential to delivering seamless, world-class experiences across Saudi Arabia’s mega developments and events.

Read article

Read Time 5 Minutes

Tue 12 May, 2026

Why resilience planning needs a rethink in today’s risk environment

Resilience and rapid response planning has become a priority for organisations in the Middle East.

Read article

Read Time 5 minutes
Read More