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Serco manages over 960,000 cubic miles of airspace globally; controlling over seven million air traffic movements each year and providing integrated solutions to more than 80 locations internationally. Air Navigation Services

In the Middle East we operate air traffic control services at Dubai, Al Maktoum, Sharjah, Ras Al Khaimah and Baghdad International Airports and are rapidly expanding within the sector, built upon over 5 decades of operational experience in the region.

Our Services



- Air traffic control

- Air traffic engineering

- Safety, training and simulation

- Strategic planning, and program management

- Meteorological services

- IT services

- Aeronautical information management

- Communication, navigation, and surveillance/air traffic management (CNS/ATM)

- Providing trained and certified air navigation personnel

- FAA leadership training

- Emergency and continuation training

- Training of new ATCO recruits to ICAO standards

- Tower modernisation

- Tower operations

- Approach control

- En-route centres

- Radar engineering services


Interesting Facts

As the world’s largest private Air Navigation Service Provider (ANSP), we provide air traffic control at 85 aviation sites across the globe. Nationalisation is a key priority for us when recruiting and we are committed to training and developing national talent of the future.

Serco has delivered air traffic control and related services at Dubai International Airport since 1967

Commissioned CAT IIIB operations on closely spaced parallel runways.

 

Commissioned electronic flight progress strips at Dubai and Al Maktoum International Airport air traffic control towers.

 

Designed and commissioned a state-of-the-art 360-degree air traffic control simulation tower that has won international recognition and can be configured to mimic any airport in the world.

Serco has provided air traffic control services at Baghdad International Airport since 2011.

Introduced Reduced Vertical Separation Minima across Iraqi airspace, increasing airway throughput.

Serco, together with ATRiCS, has installed a state-of-the art simulator at Sharjah International Airport

The ATRiCS simulator supports all functions of modern air traffic management systems, provides 3D tower visualisation up to 270 degrees and is suitable for primary and advanced training for tower and ground controllers. It is designed to meet ICAO requirements for regular, consistent and high-quality ATC training and to help build the capability for the training of ATCs 

 

The world-class simulator allows for fully scalable, high-fidelity simulation using the Sharjah Airport layout to familiarise air traffic controllers with a realistic environment coupled with a high degree of automation and integration

 

The simulator will also be used as an integrated platform for ongoing evaluation and research activities

Serco is the sole provider of FAA Leadership training

We have a team of over 800 Serco ATC FAA qualified instructors

 

Our Training Manual (Serco Manual 100-3, Training) and the Facility Training Plans for each of the sites we operate, align with and complement FAA Order JO 3120.4, Air Traffic Technical Training.

Serco has worked with Sharjah Department of Civil Aviation for over 70 years

To learn more about our ANS capabilities and to request a digital brochure

Contact Natasha Bothma

M: +971 (0)54 725 6422
E: [email protected]

 

Alternatively contact one of our offices directly
UAE: +971 (0) 4 417 3000   /   KSA: +966 (0) 11 275 3630

Natasha Bothma

Middle East Perspectives

Wed 01 Feb, 2023

Public opinion supports the pace of change in the Kingdom of Saudi Arabia – Serco Institute research confirms

Read article

Read Time 5 minutes

Fri 20 Jan, 2023

2023 Predictions

We see the continued shift towards outsourcing being a major priority for governments and entities across the region...

Read article

Read Time 5 minutes

Tue 01 Nov, 2022

Transforming customer experience in Airports

We can see that the airport sector in particular, has embraced a whole new set of values and approach to customer experience, which many leading airports across the world are now embracing as they look to reshape and enhance the experience for air travellers

Read article

Read Time 5 minutes

Wed 01 Feb, 2023

Public opinion supports the pace of change in the Kingdom of Saudi Arabia – Serco Institute research confirms

Read article

Read Time 5 minutes

Fri 20 Jan, 2023

2023 Predictions

We see the continued shift towards outsourcing being a major priority for governments and entities across the region...

Read article

Read Time 5 minutes

Tue 01 Nov, 2022

Transforming customer experience in Airports

We can see that the airport sector in particular, has embraced a whole new set of values and approach to customer experience, which many leading airports across the world are now embracing as they look to reshape and enhance the experience for air travellers

Read article

Read Time 5 minutes
Read More