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Accurate records, reporting and accounting toolbox


Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

Business Conduct and Ethics
One page statement defining Serco’s commitment to operating with integrity.

One page statement defining Serco’s commitment to understand the financial implications of our actions and manage financial risks to protect the future of the company.

Understand what is expected of you here.

Group Procedure – Raising a Concern
Provides guidance on how to raise a concern.

Group Procedure – Incident and Fraud Reporting and Management
Provides a framework for the reporting of incidents.

Global Finance Resource Library
Resources and materials to support our global finance community. Here you will find user guides, manuals, policies and procedures, training materials, forms and general information.


If you deceive someone by misrepresenting or dishonestly reporting facts to gain an advantage, it’s fraud. It is also fraud if you get someone else to do it. Fraud is usually carried out for gain, and it is a very serious crime. In some counties the deception doesn’t even have to be deliberate – you can face criminal charges just for carelessly allowing it to happen.

To make sure we are charging our customers properly for our efforts and they are getting what they paid for, it’s vital that we maintain accurate timekeeping and expense reporting at all times. 

Different business units have different ways of doing this. If you have a question, ask for help. Take the time to get it right!

If you're a manager

  • Report and record accurately, honestly and transparently.

  • Be a role model for your teams and support them in ensuring that they operate in line with Group policies and standards.

  • Ensure all bills, pricing and costing of our bids and work are accurate and we never put in false claims.

  • Keep complete and accurate records.

  • Maintain clear, defined and robust controls to ensure all our records, reports and invoices are correct and meet our commercial, legal and regulatory requirements.

  • Monitor financial processes to ensure that the proceeds of crime from fraud by others are not transferred through our activities into legitimate money. Money laundering in any form will not be tolerated.

Raise a concern

Learn more

What happens if we don't follow mycode?

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Speak Up

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Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Competition and antitrust

We always compete fairly and openly.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.