Accurate records, reporting and accounting toolbox

Toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents.

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

Group Policy Statement
- Business Conduct & Ethics
Procedure
- Incident Reporting

Also review the following here:

Group Policy Statement
- Finance
Function policy
- Finance
- Financial Model Review

You can also review our Global Finance Resource Library which provides resources and materials to support our global finance community. Here you will find user guides, manuals, policies and procedures, training materials, forms and general information.

Definitions

If you deceive someone by misrepresenting or dishonestly reporting facts to gain an advantage, it’s fraud. It is also fraud if you get someone else to do it. Fraud is usually carried out for gain, and it is a very serious crime. In some counties the deception doesn’t even have to be deliberate – you can face criminal charges just for carelessly allowing it to happen.

To make sure we are charging our customers properly for our efforts and they are getting what they paid for, it’s vital that we maintain accurate timekeeping and expense reporting at all times.

Different business units have different ways of doing this. If you have a question, ask for help. Take the time to get it right!

If you're a manager

Report and record accurately, honestly and transparently.
Be a role model for your teams and support them in ensuring that they operate in line with Group policies and standards.
Ensure all bills, pricing and costing of our bids and work are accurate and we never put in false claims.
Keep complete and accurate records.
Maintain clear, defined and robust controls to ensure all our records, reports and invoices are correct and meet our commercial, legal and regulatory requirements.
Monitor financial processes to ensure that the proceeds of crime from fraud by others are not transferred through our activities into legitimate money. Money laundering in any form will not be tolerated.