Accurate records, reporting and accounting toolbox

Toolbox

Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

Business Conduct and Ethics
One page statement defining Serco’s commitment to operating with integrity.

Finance
One page statement defining Serco’s commitment to understand the financial implications of our actions and manage financial risks to protect the future of the company.

SMS-GS-BC2 Business Conduct and Ethics
Sets out the expected standards for individual and corporate behaviour in our business.

SMS-GS-F1 Finance
Provides guidance on our internal governance framework for finance and key responsibilities.

SMS-GS-P3 Travel and Expenses
Sets out the requirements necessary to provide efficient and economical travel and accommodation, whilst ensuring that meet minimum standards of safety, service and price.

SMS-GSOP-O1-2 Incident and Fraud Reporting and Management
Provides a framework for the reporting of incidents.

Group Financial Controls Manual
Outlines the financial controls framework and related controls for our main financial processes.

Definitions

If you deceive someone by misrepresenting or dishonestly reporting facts to gain an advantage, it’s fraud. It is also fraud if you get someone else to do it. Fraud is usually carried out for gain, and it is a very serious crime. In some counties the deception doesn’t even have to be deliberate – you can face criminal charges just for carelessly allowing it to happen.

To make sure we are charging our customers properly for our efforts and they are getting what they paid for, it’s vital that we maintain accurate timekeeping and expense reporting at all times.

Different business units have different ways of doing this. If you have a question, ask for help. Take the time to get it right!

If you're a manager

Report and record accurately, honestly and transparently.
Be a role model for your teams and support them in ensuring that they operate in line with Group policies and standards.
Ensure all bills, pricing and costing of our bids and work are accurate and we never put in false claims.
Keep complete and accurate records.
Maintain clear, defined and robust controls to ensure all our records, reports and invoices are correct and meet our commercial, legal and regulatory requirements.
Monitor financial processes to ensure that the proceeds of crime from fraud by others are not transferred through our activities into legitimate money. Money laundering in any form will not be tolerated.