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Competition and antitrust toolbox


Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

  • Group Policy Statement

    • Business Conduct & Ethics

  • Procedure

    • Incident Reporting

    • Organisational Conflict of Interest

    • Personal Conflict of Interest

  • Guidance 

    • How to review and approve a conflict of interest (People manager)

    • Managing personal conflicts of interest


Competition and Antitrust laws exist to stop any attempt to restrict free and fair competition, such as price-fixing. Many countries apply these laws both inside and outside their borders, so their scope is international. It can be a criminal offence to violate these laws, involving severe penalties - including prison for individuals and heavy fines for companies.

If you're a manager

  • Make sure that the requirements of competition and anti-trust law are properly understood by colleagues, contractors, and consultants by providing appropriate documentation, communication and training, with tailored programmes for specific groups – particularly those who are ‘high risk’, for example working in business development, bidding, procurement.

  • Check that the proper processes are being carried out and that no one has broken any law or failed to follow our policies – either deliberately or by accident.

  • Check that information provided in bids and contract negotiations are truthful and accurate and has been obtained lawfully (including when in copy of emails).

  • Only make use of business information obtained via legitimate channels.

  • Only conduct our business based on our own, independent decisions – and do not make use of information acquired illegitimately or that you should not possess.

Raise a concern

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What happens if we don't follow mycode?

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Speak Up

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Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.