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Competition and antitrust toolbox


Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

Business Conduct and Ethics
One page statement defining Serco’s commitment to operating with integrity.

Understand what is expected of you here.

Group Procedure – Organisational Conflicts of Interest
Details guidance and procedures for identifying, evaluating, managing and resolving organisational conflicts of interests of Serco and of Serco’s third-parties.

Group Procedure – Personal Conflicts of Interest
Sets out the procedure to be followed for the declaration of personal conflicts of interest and provides guidance for identifying, managing and resolving personal conflicts.

Group Procedure – Raising a Concern
Provides guidance on how to raise a concern.


Competition and Antitrust laws exist to stop any attempt to restrict free and fair competition, such as price-fixing. Many countries apply these laws both inside and outside their borders, so their scope is international. It can be a criminal offence to violate these laws, involving severe penalties - including prison for individuals and heavy fines for companies.

If you're a manager

  • Make sure that the requirements of competition and anti-trust law are properly understood by colleagues, contractors, and consultants by providing appropriate documentation, communication and training, with tailored programmes for specific groups – particularly those who are ‘high risk’, for example working in business development, bidding, procurement.

  • Check that the proper processes are being carried out and that no one has broken any law or failed to follow our policies – either deliberately or by accident.

  • Check that information provided in bids and contract negotiations are truthful and accurate and has been obtained lawfully (including when in copy of emails).

  • Only make use of business information obtained via legitimate channels.

  • Only conduct our business based on our own, independent decisions – and do not make use of information acquired illegitimately or that you should not possess.

Raise a concern

Learn more

What happens if we don't follow mycode?

Learn more

Speak Up

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Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.