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Conflicts of interest toolbox


Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

Business Conduct and Ethics
One page statement defining Serco’s commitment to operating with integrity.

SMS-GS-BC2 Business Conduct and Ethics
Sets out the expected standards for individual and corporate behaviour in our business.

Guide - Managing personal conflicts of interest
Guidance on identifying personal conflicts of interest and how these can be managed.


A personal conflict of Interest arises when your private interests interfere, or could appear to interfere, with the best interests of Serco. Your own business judgement may be improperly influenced as result of the conflict, or because you or someone you know may benefit at the expense of the Company or another employee.

Always declare anything that you think could be an actual or perceived conflict of interest. This might include outside commitments such as other appointments, employments, consulting, speaking engagements or directorships; financial interests, or endeavours for profit of self or immediate family; or other family or community interests.

If you’re not sure, always check.

Organisational Conflicts of Interest (OCIs) can arise when a company could end up with an unfair competitive advantage in the market. If we don't identify and resolve them, they can do enormous harm. One example is when we employ someone who has access to proprietary information or who might be able to influence Government decisions that could benefit Serco. This is called "Unequal Access to Information". But there are other kinds of OCIs as well. 

Whenever you think there may be an OCI you should raise it at once.

If you're a manager

  • Make sure everyone understands what personal conflicts of interests are, and what to do if they think there is one.

  • Where an actual or potential conflict of interest has been identified or declared ensure it is properly recorded, monitored, and managed.

  • Be alert to any Organisational Conflicts of Interest (OCIs) that may result in us having an unfair competitive advantage. If you identify a potential OCI, or anyone reports a possible OCI to you, always address it immediately and be sure it is resolved.

Raise a concern

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What happens if we don't follow mycode?

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Speak Up

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Discover more...

Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Competition and antitrust

We always compete fairly and openly.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.