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Gifts and hospitality toolbox


Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

  • Group Policy Statement

    • Business Conduct & Ethics

  • Procedure

    • Gifts and Hospitality

You may also wish to view:



Gifts and hospitality mean anything of value that you give or accept, either directly or in kind.

Any gift or hospitality you accept from someone should be something that you would be able to give them as a proper and appropriate business expense. “Proper and appropriate” is what matters. 

For instance, if an existing supplier invites you to share a box at a football match, you should record this, but it may be appropriate. However, if a prospective supplier hoping to get a contract from you does the same, that is not appropriate.

Gifts and hospitality will usually be appropriate when:

  • they are not cash, securities, personal cheques or payments to or for the benefit of an individual or political party;

  • they are consistent with building business relations or designed to enhance knowledge in the organisation’s field;

  • they are infrequent or occasional;

  • they are unsolicited and provided openly and transparently;

  • they do not risk negatively affecting Serco’s reputation and are socially acceptable, reasonable in value and not lavish or extravagant or embarrassing for the recipient (i.e. you would be happy to reciprocate with the same level of gift or hospitality that is being offered);

  • they do not violate any local law or regulation or where known, the standards of the recipient’s organisation;

  • they are not given or received during the procurement period or other period leading up to or following a commercial decision;

  • they are not given or received specifically in recognition of services performed – e.g. for meeting targets or objectives – without informing Group Tax for reporting purposes;

  • there is no expectation in return of improper performance, undue advantage or influence or other corrupt intent or a perception of same.

Additionally, local rules may also limit the value of gifts or hospitality you can accept.

There are some types of gifts that are never acceptable. These include cash, securities, and personal cheques or payments for the benefit of individuals.

For more information, see our gifts and hospitality registration process at

If you're a manager

  • Make sure everyone understands the rules and reporting requirements around the giving and receiving of gifts and hospitality.

  • Never offer, receive or approve gifts or hospitality that may improperly influence a business decision or judgement.

  • Be clear on the defined limits for gifts and hospitality where you work as these vary across the company.

  • Ensure that any gift or hospitality is not outside the norm, or that it could be regarded as trying to exert improper influence.

  • Register gifts and hospitality we give or receive anywhere in the world at As a minimum, all gifts or hospitality with a value over £100 must have management approval and must be registered. However, this limit may be less depending on local procedures.

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Bribery and corruption

We never take or offer any kind of bribe.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Competition and antitrust

We always compete fairly and openly.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.