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Money laundering toolbox


Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

Business Conduct and Ethics
One page statement defining Serco’s commitment to operating with integrity.

One page statement defining Serco’s commitment to understand the financial implications of our actions and manage financial risks to protect the future of the company.

SMS-GS-BC2 Business Conduct and Ethics
Sets out the expected standards for individual and corporate behaviour in our business.

SMS-GS-F1 Finance
Provides guidance on our internal governance framework for finance and key responsibilities.

SMS-GSOP-O1-2 Incident and Fraud Reporting and Management
Provides a framework for the reporting of incidents.

Manual - Third Party Due Diligence
Processes to be followed to ensure ethical compliance due diligence in the selection and review of third-parties.


Anti-money laundering (AML) 
This refers to the laws, regulations and procedures that are designed to prevent criminals from disguising illegally obtained funds as legitimate income. 

Though anti-money laundering laws cover a limited range of transactions and criminal behaviour, their implications are far-reaching. 

AML laws and regulations target criminal activities including market manipulation, trade in illegal goods, corruption of public funds and tax evasion, as well as the methods used to conceal these crimes and the money derived from them.

If you're a manager

  • Ensure all books and records are accurate.

  • Follow all controls to ensure all our records, reports, invoices and payments are correct and meet our commercial, legal and regulatory requirements.

  • Be vigilant for the signs of potential money laundering.

  • Only do business with customers and third-parties involved in legitimate business activities, and ensure all funds and payments are from legitimate sources.

  • Ensure third party due diligence is periodically reviewed.

  • If in any doubt raise the matter at once to our Divisional Ethics & Compliance Lead or Legal Department.

Raise a concern

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What happens if we don't follow mycode?

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Speak Up

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Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Competition and antitrust

We always compete fairly and openly.

Working with others

We deal fairly and honestly with suppliers, strategic partners and agents, and expect the same of them.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Insider trading

Never use inside information for insider trading – it’s a serious crime.