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Our policies, standards and other resources

We have more in-depth Group policies, standards and guidance covering different aspects of confidential information. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

One page statement defining Serco’s commitment to maintaining an effective and sustainable supply chain.

SMS-GS-PSC1 Procurement and Supply Chain
Details the procurement process in selecting and using suppliers.

Group Procedure - Organisational Conflict of interest
Details guidance and procedures for identifying, evaluating, managing and resolving organisational conflicts of interests of Serco and of Serco’s third-parties.

Group Procedure - Personal Conflict of interest
Sets out the procedure to be followed for the declaration of personal conflicts of interest and provides guidance for identifying, managing and resolving personal conflicts.

Manual - Third Party Due Diligence
Describes the processes to be followed to ensure proportionate risk-based due diligence is completed on all Suppliers, Agents, Strategic Partners and/or Customers (collectively ‘Third-Parties’) and that they are appropriately managed.

Supplier Code of Conduct
Our Serco Supplier Code of Conduct, which supplements our Serco Code of Conduct, applies to all suppliers of Serco, including all of the Serco Suppliers' facilities.

Sustainable Procurement Charter
Our Sustainable Procurement Charter sets out our commitments in social, environmental and governance areas and the primary standards we expect of our supply chain, as well as indicative key performance indicators and wider aspirations.


The term ‘Agent’ covers all these things:

  • Any commercial agent or intermediary, sales representative, sponsor, consultant or other entity or individual retained by Serco to help us in obtaining or promoting business (including bidding) regardless of how that Agent is compensated. For example, this could be a fixed fee, a “success fee,” commission, a mark-up, a daily rate, expense reimbursement, or some other arrangement.

  • Any entity or individual we engage to perform advocacy or interact with Public Officials on our behalf. Examples include a lobbyist; obtaining license or permits or visas; or assisting with the resolution of a dispute, claim or debt involving a government entity.

  • Any other entity or individual who will be paid a “success fee” by Serco for services that are likely to require contact with Public Officials on our behalf.

  • A third party that is granted exclusive or special distribution rights over Serco’s products or services.

A legal entity or individual that shares profits from a joint venture, consortium, partnership, teaming arrangement, strategic alliance, or any similar business relationship with us, or has an equity interest in an entity owned by us.

Any individual not employed by Serco, or any legal entity not owned even in part by Serco that is then engaged by us to provide services, goods or work. What they do may involve interactions with Public Officials on our behalf.

If you're a manager

  • Be familiar with key purchasing policies, compliance screening, due diligence and onboarding requirements to ensure that we engage only third-parties who will comply with applicable laws and policies, and who share our commitment to ethical business practices.

  • Allow time and ensure the appropriate due diligence is completed for strategic partners and agents and seek guidance from your Divisional Ethics & Compliance Lead.

  • Ensure that where we can use our standard terms and conditions, these are applied in writing to contracts including those with our suppliers, partners and agents for which you are responsible. This typically includes the requirement that our suppliers, partners and agents act consistently with Serco’s Supplier Code of conduct.

  • When a business relationship is approved, monitor the relationship on a regular basis to determine compliant performance and communicate promptly with Procurement on any changes required to the purchase contract.

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Bribery and corruption

We never take or offer any kind of bribe.

Gifts and hospitality

We always check before giving or receiving any gift or hospitality.

Conflicts of interest

We always declare any potential conflict of interest. If we’re not sure, we ask.

Working with communities

We support and respect the communities we work among.

Political activities and payments

We keep our relationships with government honest.

Competition and antitrust

We always compete fairly and openly.

Trade sanctions and export controls

We take care to know and follow the rules.

Accurate records, reporting and accounting

We always maintain accurate records, reports and accounts.

Tax evasion

We never do it, or help anyone else to.

Money laundering

We will not take part in any money laundering activity, and do all we can to stop it.

Insider trading

Never use inside information for insider trading – it’s a serious crime.