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External communication toolbox


Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

  • Group Policy Statement

    • Risk & Insurance

  • Function policy

    • Reputation, Brand and Communications

  • Function manual

    • Crisis Communications



A disclaimer is a formal statement making it clear that you are not legally responsible for something, such as the information you publish.

When a company is listed on an exchange it must follow regulation requirements and disclose certain information about itself. Disclosing this information is designed to prevent fraud and the ability to manipulate the market or prices.

If you're a manager

  • Ensure all rules about communication are followed properly.

  • Only communicate to the public or the media when you have the approval of Serco.

  • All communications made to external audiences on behalf of Serco must be cleared by Media Relations team

  • During a potential or actual crisis, follow guidelines as set out in our Crisis Communications Manual. 

  • Ensure sponsorship is managed and approved. 

  • Ensure all web and marketing communications are kept up to date.

Raise a concern

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What happens if we don’t follow mycode?

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Speak Up

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Confidential information

We never let it fall into the wrong hands.

Personal information

We protect it carefully. 

Using our systems and keeping our information safe

Keeping the bad guys from getting in and our information from getting out.

Social media

We think twice before we post or tweet.