Social media toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

• Group Policy Statement

  • Security & IT

• Function policy

  • Acceptable Use of Information Systems Including Social Media

  • Information Technology

  • Use of Artificial Intelligence (AI)

• Procedure

  • Incident Reporting

• Guidance

  • Homeworking and Security

  • Group Security Controls Manual

Definitions

Social media refers to websites and apps that let users create and share content and participate in social networking. 

It includes well known sites like Facebook, YouTube, Flickr, LinkedIn, Twitter, Instagram and Snapchat, as well as blogs, wikis, newsgroups, emails, texts – and any other means through which you can digitally post text or images to someone else.

If you're a manager

• Clearly communicate the requirements of the Acceptable Use policy, standards, procedures and key controls.

• Ensure that all colleagues understand the standards of behaviour expected of them in the use of social media. Escalate matters when behaviour falls below its requirements.

• Implement local controls for providing assurance that acceptable use risks are being effectively managed.