Respecting our differences toolbox

Toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents.

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

Group Policy Statement
- People
Function policy
- Business Travel Risk
- Procurement of Consultants, Contractors & Temporary Workers
- Travel & Expenses
Procedure
- Colleague Wellbeing Risk Assessment
- Business Travel Risk
- Recruitment

You may also wish to view:

Inclusion hub
A single hub where you can access our diversity and inclusion resources and find support in our colleague networks: in@serco; Serco Unlimited; Serco Embrace; and Serco Inspire

Guide to using inclusive language
This guide focuses on the use of inclusive language in relation to gender, disability, black and minority ethnic groups and sexual orientation.

Transitioning at work guide
This guidance aims to support trans colleagues and their managers during a process of transition.

Definitions

Diversity is about understanding everyone is unique, and ensuring that we attract, retain and promote a workforce of people who reflect the diversity of the customers and communities we serve all over the world. It’s this mix of people who make Serco unique.

Inclusion is about making sure that our workplace culture is one where everybody matters - where all our colleagues feel able to be themselves and know that they are valued and respected as an individual, that they have equal opportunities based on their talent and merit, and that they will not be discriminated against because of their difference.

Everyone of all ages, disability, gender, race, religion or belief, sexual orientation, transgender status, gender identity and gender expression, marriage and civil partnership, pregnancy, or other factors such as their social background will be included and belong in Serco.

If you're a manager

Set the tone of the workplace you manage.
Respect those in your team as individuals and be tolerant of individual values, beliefs, and opinions.
Learn from others and be open-minded about different ideas and viewpoints.
Understand and respect the culture, customs, and traditions of the country you’re working in.
Attract, retain, and promote a workforce which reflects the diversity of the communities we serve.
Celebrate and value the contribution that difference brings to the work you do.
Educate yourselves and your team on inclusive practices and call out inappropriate behaviour.
Use the mix of skills and experience within your teams to support the delivery of continuous improvement of operations.
As soon as you become aware of it, act immediately to prevent any activity that treats colleagues unfairly or inequitably.