Skip to content

Respecting our differences toolbox


Our policies, standards and other resources

We have more in-depth Group policies and standards covering different aspects of diversity and inclusion. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

One page statement defining Serco’s commitment to managing the lifecycle and wellbeing of colleagues.

SMS-GS-P1 Employee Lifecycle
Outlines Serco’s people policies, systems and processes that apply to us all whilst working for Serco.

SMS-GS-P2 Employee Wellbeing
Sets out Serco’s commitment to promoting the health and wellbeing of colleagues.

SMS-GSOP-P1-1 Recruitment
Details the minimum requirements of any recruitment process.

Inclusion hub
A single hub where you can access our diversity and inclusion resources and find support in our colleague networks: [email protected]; Serco Unlimited; Serco Embrace; and Serco Inspire

Guide to using inclusive language
This guide focuses on the use of inclusive language in relation to gender, disability, black and minority ethnic groups and sexual orientation.

Transitioning at work guide
This guidance aims to support trans colleagues and their managers during a process of transition.


Diversity is about understanding everyone is unique, and ensuring that we attract, retain and promote a workforce of people who reflect the diversity of the customers and communities we serve all over the world. It’s this mix of people who make Serco unique.

Inclusion is about making sure that our workplace culture is one where everybody matters - where all our colleagues feel able to be themselves and know that they are valued and respected as an individual, that they have equal opportunities based on their talent and merit, and that they will not be discriminated against because of their difference.  

Everyone of all ages, disability, gender, race, religion or belief, sexual orientation, transgender status, gender identity and gender expression, marriage and civil partnership, pregnancy, or other factors such as their social background will be included and belong in Serco.

If you're a manager

  • Set the tone of the workplace you manage.

  • Respect those in your team as individuals and be tolerant of individual values, beliefs, and opinions.

  • Learn from others and be open-minded about different ideas and viewpoints.

  • Understand and respect the culture, customs, and traditions of the country you’re working in.

  • Attract, retain, and promote a workforce which reflects the diversity of the communities we serve.

  • Celebrate and value the contribution that difference brings to the work you do.

  • Educate yourselves and your team on inclusive practices and call out inappropriate behaviour.

  • Use the mix of skills and experience within your teams to support the delivery of continuous improvement of operations.

  • As soon as you become aware of it, act immediately to prevent any activity that treats colleagues unfairly or inequitably.

Raise a concern

Learn more

What happens if we don’t follow mycode?

Learn more

Speak Up

Learn more

Discover more...

Staying safe, keeping well

Our vision is Zero Harm - no one harmed by the work we do.

Respecting human rights and preventing modern slavery

We respect and protect everyone’s rights and dignity.

Fair treatment

We treat each other fairly and provide equal opportunities.

Coming to work free from substance abuse

We always come to work in a fit state to do our job.

No bullying, harassment or violence

We never bully, intimidate or act violently.

Hiring government officials and competitor employees

We never use someone else’s confidential information to gain an unfair competitive advantage.

Looking after our environment and climate

We are committed to addressing the environmental and climate emergencies.