Respecting our differences toolbox
Our policies, standards and other resources
We have more in-depth Group policies and standards covering different aspects of diversity and inclusion. You can find links to them here.
In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.
(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)
One page statement defining Serco’s commitment to managing the lifecycle and wellbeing of colleagues.
Guide to using inclusive language
This guide focuses on the use of inclusive language in relation to gender, disability, black and minority ethnic groups and sexual orientation.
Transitioning at work guide
This guidance aims to support trans colleagues and their managers during a process of transition.
Diversity is about understanding everyone is unique, and ensuring that we attract, retain and promote a workforce of people who reflect the diversity of the customers and communities we serve all over the world. It’s this mix of people who make Serco unique.
Inclusion is about making sure that our workplace culture is one where everybody matters - where all our colleagues feel able to be themselves and know that they are valued and respected as an individual, that they have equal opportunities based on their talent and merit, and that they will not be discriminated against because of their difference.
Everyone of all ages, disability, gender, race, religion or belief, sexual orientation, transgender status, gender identity and gender expression, marriage and civil partnership, pregnancy, or other factors such as their social background will be included and belong in Serco.
If you're a manager
Set the tone of the workplace you manage.
Respect those in your team as individuals and be tolerant of individual values, beliefs, and opinions.
Learn from others and be open-minded about different ideas and viewpoints.
Understand and respect the culture, customs, and traditions of the country you’re working in.
Attract, retain, and promote a workforce which reflects the diversity of the communities we serve.
Celebrate and value the contribution that difference brings to the work you do.
Educate yourselves and your team on inclusive practices and call out inappropriate behaviour.
Use the mix of skills and experience within your teams to support the delivery of continuous improvement of operations.
As soon as you become aware of it, act immediately to prevent any activity that treats colleagues unfairly or inequitably.