Fair treatment toolbox

Toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents.

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

Group Policy Statement
- People
Function policy
- Colleague Wellbeing
- Employee Lifecycle
Procedure
- Recruitment

Definitions

Discrimination means treating a person or particular group of people unfairly or disadvantageously – unless there are laws that require or justify different treatment - because of their:

Gender
Race
Colour
National or ethnic origin
Sexual orientation
Gender identity, expression, or reassignment
Religion
Political belief
Trade union activity
Marital status
Pregnancy
Caring responsibilities
Disability
Age
Citizenship
Any other personal characteristics

If you're a manager

When you make employment decisions, such as hiring, performance, promotion, training, development, discipline, compensation, and termination, we base them solely on objective factors such as merit potential and business considerations.
Be aware of local legislation that may impact employment decisions.
Value talent and recognise individual performance and reward it competitively.
Train your team to develop their capabilities. Have open and constructive performance, development, career and wellbeing conversations with them.
Give the same development opportunities to both full-time and flexibly employed colleagues.
When you work with third-parties, make them aware of our standards and that we expect them to treat their people as we treat ours.