Fair treatment toolbox

Toolbox

Our policies, standards and other resources

We have more in-depth Group policies and standards covering different aspects of fair treatment. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.)

People
One page statement defining Serco’s commitment to managing the lifecycle and wellbeing of colleagues.

SMS-GS-P1 Employee Lifecycle
Outlines Serco’s people policies, systems and processes that apply to us all whilst working for Serco.

SMS-GS-P2 Employee Wellbeing
Sets out Serco’s commitment to promoting the health and wellbeing of colleagues.

SMS-GSOP-P1-1 Recruitment
Details the minimum requirements of any recruitment process.

Definitions

Discrimination means treating a person or particular group of people unfairly or disadvantageously – unless there are laws that require or justify different treatment - because of their:

Gender
Race
Colour
National or ethnic origin
Sexual orientation
Gender identity, expression, or reassignment
Religion
Political belief
Trade union activity
Marital status
Pregnancy
Caring responsibilities
Disability
Age
Citizenship
Any other personal characteristics

If you're a manager

When you make employment decisions, such as hiring, performance, promotion, training, development, discipline, compensation, and termination, we base them solely on objective factors such as merit potential and business considerations.
Be aware of local legislation that may impact employment decisions.
Value talent and recognise individual performance and reward it competitively.
Train your team to develop their capabilities. Have open and constructive performance, development, career and wellbeing conversations with them.
Give the same development opportunities to both full-time and flexibly employed colleagues.
When you work with third-parties, make them aware of our standards and that we expect them to treat their people as we treat ours.