Skip to content

Fair treatment toolbox


Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

  • Group Policy Statement

    • People

  • Function policy

    • Colleague Wellbeing

    • Employee Lifecycle

  • Procedure

    • Recruitment


Discrimination means treating a person or particular group of people unfairly or disadvantageously – unless there are laws that require or justify different treatment - because of their: 

  • Gender

  • Race

  • Colour

  • National or ethnic origin

  • Sexual orientation

  • Gender identity, expression, or reassignment

  • Religion

  • Political belief

  • Trade union activity

  • Marital status

  • Pregnancy

  • Caring responsibilities

  • Disability

  • Age

  • Citizenship

  • Any other personal characteristics

If you're a manager

  • When you make employment decisions, such as hiring, performance, promotion, training, development, discipline, compensation, and termination, we base them solely on objective factors such as merit potential and business considerations. 

  • Be aware of local legislation that may impact employment decisions. 

  • Value talent and recognise individual performance and reward it competitively.

  • Train your team to develop their capabilities. Have open and constructive performance, development, career and wellbeing conversations with them.

  • Give the same development opportunities to both full-time and flexibly employed colleagues.

  • When you work with third-parties, make them aware of our standards and that we expect them to treat their people as we treat ours.

Raise a concern

Learn more

What happens if we don't follow mycode?

Learn more

Speak Up

Learn more

Discover more...

Staying safe, keeping well

Our vision is Zero Harm – no one harmed by the work we do.

Respecting our differences

Creating a workplace where everyone matters.

Respecting human rights and preventing modern slavery

We respect and protect everyone’s rights and dignity.

Coming to work free from substance abuse

We always come to work in a fit state to do our job.

No bullying, harassment or violence

We never bully, intimidate or act violently.

Hiring government officials and competitor employees

We never use someone else’s confidential information to gain an unfair competitive advantage.

Looking after our environment and climate

We are committed to addressing the environmental and climate emergencies.