Hiring government officials and competitor employees toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into myserco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

• Group Policy Statement

  • Business Conduct & Ethics

• Function manual

  • Third Party Due Diligence

• Procedure

  • Organisational Conflict of Interest

  • Personal Conflict of Interest

  • Raising a Concern

• Guidance

  • How to review and approve a conflict of interest (People manager)

  • Managing personal conflicts of interest

  • Submit a Conflict of Interest form on behalf of a colleague (Manager)

If you're a manager

• Make sure and check that everyone on your team understands and follows all local rules and regulations regarding the direct employment of anyone from the governments we work with or from clients or competitors.

• It’s the same for conflicts of interest. Everyone needs to understand where potential conflicts can arise and declare them if they think they may exist.

• Your job is to check they do and manage and monitor any conflicts that are declare.

• It’s also important that you make sure any confidential knowledge an individual brings to a project or bid that you are involved in does not create an unfair advantage.