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Staying safe, keeping well toolbox


Our policies, standards and other resources

We have more in-depth Group policies and standards covering different aspects of safety and health. You can find links to them here.

In addition, there may be specific policies and procedures that apply where you work. Your manager can tell you about these. If you are unsure then always ask your manager.

(Please note: some of our resources are only available to Serco employees. In this case, you’ll need to log in to MySerco to access them. If you have problems accessing them, please request a copy from your manager.) 

Health and Safety
One page statement defining Serco’s commitment to a safe, healthy and sustainable working environment.

SMS-GS-HSE1 Health Safety and Environment
Sets out Serco’s health, safety and environmental standards, systems and processes.

SMS-GSOP-O1-2 Incident and Fraud Reporting and Management
Provides a framework for the reporting of incidents.

SMS-GSOP-HSE1-6 Organisational HSE Responsibilities
Defines health, safety and environmental responsibilities throughout the organisation.

SMS-GSOP-HSE1-27 Occupational Health and Safety Risk Assessment
Provides a process to ensure health and safety significant risks are assessed in order to ensure adequate controls/measures are implemented.

If you're a manager

  • You have a huge part to play in keeping your people safe from harm. That includes making everyone realise that the rules are important and everyone must follow them.

  • It means complying with health and safety policy, standards, procedures and key controls and developing local operating procedures/work instructions/method statements for particular tasks.

  • Identify risks and hazards, both physical and psychosocial, associated with your work activities and ensure they are communicated to those who may be affected.

  • Ensure local controls are in place for health and safety risks to be effectively managed including clearly defined role and responsibilities.

  • Always make sure colleagues and sub-contractors have the necessary knowledge, training, and experience to undertake their role. Maintain appropriate records of this so you know who is - and isn’t - properly qualified for what task.

  • Provide oversight and report health and safety performance.

  • Promote a positive and just health and safety culture, where health and safety performance is continually improved and leaders lead by example.

  • Provide effective mechanisms for colleagues and third-parties to raise health and safety concerns.

  • Implement processes and plans to manage health and safety incidents.

  • Record all health and safety incidents on Assure and investigate them in accordance with Group procedures.

Raise a concern

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What happens if we don’t follow mycode?

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Speak Up

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Discover more...

Respecting our differences

Creating a workplace where everyone matters.

Respecting human rights and preventing modern slavery

We respect and protect everyone’s rights and dignity.

Fair treatment

We treat each other fairly and provide equal opportunities.

Coming to work free from substance abuse

We always come to work in a fit state to do our job.

No bullying, harassment or violence

We never bully, intimidate or act violently.

Hiring government officials and competitor employees

We never use someone else’s confidential information to gain an unfair competitive advantage.

Looking after our environment and climate

We are committed to addressing the environmental and climate emergencies.