Staying safe, keeping well toolbox

Our policies, procedures and other resources

Group policies are available on our website and can be viewed here.

These policies and supporting procedures form the Serco Management System (SMS). The SMS sets out for each policy area requirements by role so you can understand what is expected of you. It also provides supporting procedures and related documents. 

Access to these documents is for Serco colleagues only and you will need to log into MySerco to access them. If you have problems accessing them, please request a copy from your manager.

You can access the following here:

• Group Policy Statement

  • Health, Safety and Wellbeing

  • Aviation Safety

• Function policy

  • Health & Safety

  • Organisational Health & Safety Responsibilities

• Procedure

  • Incident Reporting

  • Occupational Health and Safety Risk Assessment

  • Zero Harm Engagement

If you're a manager

• You have a huge part to play in keeping your people safe from harm. That includes making everyone realise that the rules are important and everyone must follow them.

• It means complying with health, safety and wellbeing policy, standards, procedures and key controls and developing local operating procedures/work instructions/method statements for particular tasks.

• Identify risks and hazards, both physical, psychological and psychosocial, associated with your work activities and ensure they are communicated to those who may be affected.

• Ensure local controls are in place for health, safety and wellbeing risks to be effectively managed including clearly defined role and responsibilities.

• Always make sure colleagues and sub-contractors have the necessary knowledge, training, and experience to undertake their role. Maintain appropriate records of this so you know who is - and isn’t - properly qualified for what task.

• Provide oversight and report health, safety and wellbeing performance.

• Promote a positive and just health, safety and wellbeing culture, where performance is continually improved and leaders lead by example.

• Provide effective mechanisms for colleagues and third-parties to raise health, safety and wellbeing concerns.

• Implement processes and plans to manage and prevent the recurrence of health, safety and wellbeing incidents.

• Record all health, safety and wellbeing incidents on Assure and investigate them in accordance with Group procedures.