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Serco Middle East celebrates 90th Saudi National Day

Published: 22 Sep 2020

On the occasion of Saudi Arabia’s 90th National Day, International public services company Serco Middle East celebrates the day by speaking to their Saudi national and expatriate employees who shared their congratulatory messages and experiences working and living in Saudi, as part of the annual celebrations taking place throughout the Kingdom.

Watch the video here: https://youtu.be/ncUYUy2JE14

On that note, Phil Malem, CEO of Serco Middle East commented: “We are committed to growing our Saudi operations and want to continue to build a workforce of local national staff who are passionate about Serco, and who are passionate and proud of the work we are doing in the Kingdom. Our focus is to enhance the efficiency of the Saudi national infrastructure, by providing training, education and upskilling the local workforce with knowledge shared from Serco’s global experience in the operations and public services sector. We are excited to play a role in accelerating towards a bright future ahead for the Kingdom.”

Other Serco employees joined Malem to share their happiness in celebrating the day:                          

Abdullah Salem, HR Manager – Serco Middle East, KSA office, said I would like to wish everyone in Saudi Arabia a very Happy 90th National Day and also I wish our people and great nation, more happiness in the coming years.”

Ali Assiri, Administrative Support – Serco Middle East, KSA office, added “on this 90th National Day, I would like to say that I’m proud to be celebrating as part of the Serco Saudi Arabia family, which is helping drive the transformation and enabling of projects in Saudi Arabia towards achievement, my country’s Vision 2030.”

I’m proud to be celebrating Saudi Arabia’s 90th National Day with Serco, a company that allows me to be a part of the Saudi Vision 2030 and provides career development plans such as trainings, workshops and PR meetings” Zainab Jidah, Office Leader – Serco Middle East, KSA office, commented.

Grant Agnew, Operation Specialist, O &M – Serco Middle East, KSA office, said “happy National Day Saudi Arabia. Despite this event of rapid development which is taking place at the present time, the Saudi people show their culture, values and unity by heart. By God’s blessings, I was able to learn Arabic because of the nation’s sincerity in their prayers. Everyone is welcome to come, live, and work here to be part of the history and to shape up the future.”

Serco Middle East has a profound understanding of the region and Saudi Arabia, having been operating in the Middle East since 1947 (more than seven decades) Serco’s strategy of managing people, assets and data remains, with the international public services company reinforcing its commitment in its focus on nationalisation and service excellence, aided by ExperienceLab, its customer experience and design offering. A big part of the focus for the company is related to nationalisation, which forms a key part of its strategy. Its aim is to build a workforce in the private sector that features Saudi & GCC nationals at the forefront of the delivery of essential public services.

Phil Malem, CEO Serco Middle East commented “Nationalisation is a key part of our strategy. Our aim is to build a workforce in the private sector that features Saudi & GCC nationals at the forefront of the delivery of essential public services. Training is a key part of this, and it’s something we take very seriously. This is why we launched several programmes that offer training for both technical competencies and soft skills, to help young Saudis launch their careers and lead the way in the future. This dedication to Saudisation has been recognised by governments and we have been granted Platinum status as a result of our high percentage of GCC nationals in leadership roles.

Testament to this is Serco’s work with Mashroat, a contract which started just over a year ago.  This government organisation is focused on enhancing the efficiency of the national infrastructure, with a strong focus on training, educating and upskilling the local workforce with knowledge shared from Serco’s global experience in the operations and maintenance sector.

During a special podcast episode named “The New Normal in Saudi Arabia”, CEO of Serco Middle East, Phil Malem was joined by Khalid Al-Ammar, Standards & Procedures Director at Mashroat, to discuss the digital transformation, outsourcing and Saudisation post the pandemic. You can listen to the podcast episode through this link: https://www.buzzsprout.com/1216004/5363968-the-new-normal-in-saudi-arabia