From contact centres and complex case management to the administration of flagship employment programmes, we are committed to delivering better government services for citizens.
Serco specialises in government partnerships. Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience.
In addition, Serco builds key partnerships with private entities across the region to deliver optimised services to users of their properties through best in class asset management services and bespoke technology solutions.
Serco supports the national vision of regional governments through delivery of enhanced services to citizens.
Our capabilities across complex case management, employment services, business support services and nationalisation programmes are supported by a focus on innovation, resulting in improved citizen happiness through a more efficient and comprehensive suite of government services.
Real Estate and Infrastructure
Serco’s capability to improve the lives of citizens extends outside of government services through our provision of enhanced digital asset management and operations of key properties across the region.
We enhance our client’s capability to deliver their core services. Serco manages and operates a multitude of properties, including universities, financial institutions and retail facilities, delivering optimised services and supporting our clients’ visions.
21st May 2020 | Middle East Enhancing Case Management within Citizen Services
21st Jul 2019 | Middle East Serco Middle East continues to invest in the development of their UAE National Talent
Citizen Services in the media
Phil Malem, CEO, Serco Middle East, on how his team aids frontline services in a crisis
Managing the Road Ahead: How technology is keeping our city moving by Paul Bogan, Chief Digital Officer at Serco Middle East
Deputy Editor Giorgia Guantario spoke to Serco Middle East’s newly appointed Chief Digital Officer, Paul Bogan, to understand more about his new role, the importance of having a Chief Digital Officer within an organisation and the need...
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