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Citizen Services

From contact centres and complex case management to the administration of flagship employment programmes, we are committed to delivering better government services for citizens.

Serco specialises in government partnerships. Through highly secure and regulated best practice and standards, we deliver optimisations that improve citizen happiness through enhancing the quality of government services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience.

In addition, Serco builds key partnerships with private entities across the region to deliver optimised services to users of their properties through best in class asset management services and bespoke technology solutions.

Muslim Woman on computer - Government Services

Government Services

Serco supports the national vision of regional governments through delivery of enhanced services to citizens.

Our capabilities across complex case management, employment services, business support services and nationalisation programmes are supported by a focus on innovation, resulting in improved citizen happiness through a more efficient and comprehensive suite of government services.

Sheikh Zayed Road in Dubai at night

Real Estate and Infrastructure

Serco’s capability to improve the lives of citizens extends outside of government services through our provision of enhanced digital asset management and operations of key properties across the region.

We enhance our client’s capability to deliver their core services. Serco manages and operates a multitude of properties, including universities, financial institutions and retail facilities, delivering optimised services and supporting our clients’ visions.

Contact us for further information on Serco’s Citizen services: