Diverse workforce and inclusive workplace

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Diverse workforce and inclusive workplace

Fostering a diverse workforce and inclusive workplace

We deepened our focus on building a culture where colleagues feel safe, supported and able to thrive. Our global colleague networks support colleagues to connect, have a voice and feel part of a community. Find out more on our dedicated global networks page.

As a people-intensive business operating in complex environments, our ability to attract, retain and support colleagues depends on how effectively we care for their physical, mental and emotional health, and the sense of belonging they feel to our teams and organisation.

Restart colleagues sat in conference room

Highlights include:

Launched a new inclusion forum for colleagues, managers and leaders in UK & Europe, meeting with ESG colleagues four times a year.
Developed communication with all colleagues and the Belonging module within License to Lead.
Continued to improve access to structured development opportunities through initiatives such as Grow With Serco, Empower* for women, and Ignite* for black and black identifying colleagues. These programmes support fairer progression and greater visibility of talent across under-represented groups.

* Excludes North America

Alongside our global frameworks, we take a regionally tailored approach to social mobility, recognising that barriers to opportunity vary significantly across our markets. This includes:

Dedicated pathways to support veterans globally.
Inclusive employment opportunities for colleagues with disabilities.
Programmes supporting Indigenous and First Nations communities in Canada and parts of Asia Pacific.
Nationalisation initiatives across the Middle East.

Propulsion Technician repairs a Typhon aircraft EJ200 engine at RAF Coningsby.

Maritime Trainee Nicolas Lester receiving a completion certificate from Peter Behrendt

Case study

Serco’s First Nations Maritime Traineeship Programme, established in partnership with First Nations communities, creates culturally informed pathways into the maritime sector.

The programme continued to strengthen in 2025. The first participants successfully completed the traineeship and progressed to roles in our Defence Marine Support Services team, supporting increased participation, skills development and long-term opportunity.