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At Serco, everyone matters, and everyone belongs

We recognise that our business thrives because of our diverse and talented workforce. We are committed to listening to our colleagues and creating work environments where everyone can belong.


Our approach to colleague experience

Colleagues’ experience at Serco is grounded in the fact that everyone matters and everyone belongs. Everyone is important and valued for the contribution they bring to making a difference everyday.

Everyone is included and belongs

Everyone has a voice, their opinions count and they are empowered to drive their experience

Everyone is enabled to do their jobs, enjoy what they do and can be at their best

Everyone is connected through communities

Our people stories

Making an impact

We closely monitor our performance across colleague experience to ensure we are making an impact where it matters.

We report this data to our PLC Board via our Corporate Responsibility Committee to ensure they have oversight and input.

Some key highlights from 2021-22 include:

members of our colleague communities
Reduced our gender pay gap (UK) to
Female representation among leaders
representation of people with disability and health conditions
colleagues very happy working at Serco

Partnerships and achievements

Global networks

Find out more

To find out more about how everyone matters, and everyone belongs, along with other related areas you can navigate via the links below:

About our people...