We recognise that the mental, physical and social health and wellbeing of our people is vital to the success of our business and that of our colleagues. We are committed to positively influencing their wellbeing and creating work environments where they have good health and the opportunity to thrive.
Our wellbeing approach
At Serco, our colleague wellbeing offer isn’t about ticking boxes, we want to deliver a meaningful difference to our people, recognising their diverse needs, which is why we structure our approach across 4 key areas of impact.
Everyone has opportunities to improve their life
Everyone has ease & equality of access to things they need
Everyone has a community of support around things that matter to them
People and processes that care about everyone as a person
Our wellbeing strategy
“Across our business, our people face a wide range of challenges, risks and opportunities that shape their wellbeing. Our wellbeing strategy is grounded in first principles, creating a consistent Group wide approach while enabling local teams to tailor support to their needs. Through Prevent, Care and Support, we reduce risks to wellbeing, build a culture of care, and ensure colleagues can access timely and effective support.”
Jamie Broadley, Group Head of Health & Wellbeing
Our people stories
Fit for life
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Come hell or high water
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Serco life savers
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The Serco People Fund
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Out of this world
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Under siege
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There's no one else like Serco
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Loving my career
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Running a tight ship
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Pioneering flexible working
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Making an impact
We closely monitor our performance across the colleague wellbeing agenda to ensure we are making an impact where it matters.
We report this data to our Board via our Corporate Responsibility Committee to ensure they have oversight and input.
Some key highlights from 2024-26 include:
We strive for continual improvement across our wellbeing provision so have set a range of KPIs and targets to track our progress and keep us accountable.
These include >5% EAP Utilisation, >78 Viewpoint wellbeing scoring and >95% people managers trained in psychological health and safety. We’re proud to have increased our scores across these metrics.
As we progress through our 24-26 strategy, we’re working hard to achieve our ambitious targets around Lost Time Incidents, Lost Working Days and ISO 45003 Certifications, whilst also introducing a new metric of ‘Psychological Impact Lost Time Incidents’ which will further enhance the experience and support for all Serco colleagues. We are reporting on our progress against these in our Annual report.
By you, for you:
Given the diverse nature of work and experiences across Serco it is important that our approach to colleague wellbeing is representative for all our people. That’s why we make every effort to ensure all colleagues have a voice and can get involved to share feedback and shape our offer. Some of the ways this happens include:
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Wellbeing allies: our network of trained wellbeing allies meet monthly to share ideas, get a first look at new initiatives and discuss best practice.
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Colleague listening: From our annual Viewpoint survey through to local pulse checks, we regularly give colleagues opportunity to provide confidential feedback, which is reported through our committee structure, up to board level.
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Network Groups: We regularly collaborate with all our DEI network groups to explore the specific wellbeing challenge their members face. Find out more
Divisional activity
Underneath the Group headlines our divisions have been leading their local strategies, creating content, organising activities and offering a variety of services to support the specific wellbeing needs where they are - find out more.
Benchmarking ourselves for best practice
We don’t believe in marking our own homework so have sought to measure ourselves against the highest industry recognised standards to demonstrate our commitment to your health and wellbeing and identify opportunities for us to go further.
Corporate Mental Health Benchmark
The CCLA corporate mental health benchmark measures us against the other top 100 companies based in the UK. We’re thrilled to be 1 of only 2 that have been ranked in Tier 1 for 4 successive years.
ISO 45003
ISO 45003 is the certification for management of Psychosocial Risks in the workplace and is considered the gold standard for workplace wellbeing. We’re proud to be one of the first global organisations to achieve this standard and have since registered a string of world firsts across Custodial, Asylum & Immigration settings with HMP Ashfield, Yarls Wood IRC and our UK Asylum & Accommodation Contract all achieving certification through 24-25, along with our ADIA contract in the Middle East. Through 2026 we are hoping to add further contracts to this list.
Find out more
To find out more about our health & wellbeing work, along with other related areas you can navigate via the links below: