We strive for continual improvement across our wellbeing provision so have set a range of KPIs and targets to track our progress and keep us accountable.

These include >5% EAP Utilisation, >78 Viewpoint wellbeing scoring and 97% people managers trained in mental health awareness. We’re proud to have increased our scores across these metrics.

As we progress through our 24-26 strategy we’re working hard to achieve our ambitious targets around Absence and Lost Time Incidents, whilst also introducing a new metric of ‘Psychological Impact Lost Time Incidents’ which will further enhance the experience and support for all Serco colleagues. We are reporting on our progress against these in our 2024 Annual report.

By you, for you:

Given the diverse nature of work and experiences across Serco it is important that our approach to colleague wellbeing is representative for all our people. That’s why we make every effort to ensure all colleagues have a voice and can get involved to share feedback and shape our offer. Some of the ways this happens include:

• Wellbeing allies: our network of trained wellbeing allies meet monthly to share ideas, get a first look at new initiatives and discuss best practice.

• Colleague listening: From our annual Viewpoint survey through to local pulse checks, we regularly give colleagues opportunity to provide confidential feedback, which is reported through our committee structure, up to board level.

• Network Groups: We regularly collaborate with all our DEI network groups to explore the specific wellbeing challenge their members face. Find out more