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At Serco, health and wellbeing matters - always Safe, healthy and thriving colleagues

We recognise that the mental, physical and social health and wellbeing of our people is vital to the success of our business and that of our colleagues. We are committed to positively influencing their wellbeing and creating work environments where they have good health and the opportunity to thrive.

Our wellbeing approach

At Serco, our colleague wellbeing offer isn’t about ticking boxes, we want to deliver a meaningful difference to our people, recognising their diverse needs, which is why we structure our approach across 4 key areas of impact.

Everyone has opportunities to improve their life

Everyone has ease & equality of access to things they need

Everyone has a community of support around things that matter to them

People and processes that care about everyone as a person

Our people stories

Making an impact

We closely monitor our performance across the colleague wellbeing agenda to ensure we are making an impact where it matters.

We report this data to our Board via our Corporate Responsibility Committee to ensure they have oversight and input.

Some key highlights from 2022-24 include:


Viewpoint wellbeing score
Managers trained in mental health awareness
Trained wellbeing allies
Wellbeing App downloads
Colleagues supported via our EAP
People Fund grants
University research projects
Supplier engagement forums

We strive for continual improvement across our wellbeing provision so have set a range of KPIs and targets to track our progress and keep us accountable.

These include >5% EAP Utilisation, >76 Viewpoint wellbeing scoring and >90% people managers trained in mental health awareness. We’re proud to have increased our scores across these metrics.

As we enter our 24-26 strategy we’re setting new and ambitious targets around Absence and Lost Time Incidents which will further enhance the experience and support for all Serco colleagues. We will report against these in future publications.

By you, for you:

Given the diverse nature of work and experiences across Serco it is important that our approach to colleague wellbeing is representative for all our people. That’s why we make every effort to ensure all colleagues have a voice and can get involved to share feedback and shape our offer. Some of the ways this happens include:

  • Wellbeing allies: our network of trained wellbeing allies meet monthly to share ideas, get a first look at new initiatives and discuss best practice.

  • Colleague listening: From our annual Viewpoint survey through to local pulse checks, we regularly give colleagues opportunity to provide confidential feedback, which is reported through our committee structure, up to board level.

  • Network Groups: We regularly collaborate with all our DEI network groups to explore the specific wellbeing challenge their members face. Find out more


Benchmarking ourselves for best practice

We don’t believe in marking our own homework so have sought to measure ourselves against the highest industry recognised standards to demonstrate our commitment to your health and wellbeing and identify opportunities for us to go further.

 Corporate Mental Health Benchmark logo

Corporate Mental Health Benchmark

The CCLA corporate mental health benchmark measures us against the other top 100 companies based in the UK. We’re thrilled to be 1 of only 2 that have been ranked in Tier 1 for 2 successive years.

ISO 45003 logo

ISO 45003

ISO 45003 is the accreditation for management of Psychosocial Risks in the workplace and is considered the gold standard for workplace wellbeing. We’re proud to be the first global organisation to achieve this standard and are currently auditing several frontline contracts against the standard.

Find out more

To find out more about our health & wellbeing work, along with other related areas you can navigate via the links below:

About our people...