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Aviation We make travelling more than simply getting from A to B

Serco supports international and regional airports to provide safe and efficient services to civilian, commercial and military entities, with passenger experience a top priority.

With global and local experience across multiple services from facilities and asset management to air traffic control to user centred design for new or upgraded airports, clients can benefit from multiple service packages or our total airport management solution to optimise and improve airport operations.

Airport Management and Operations

- Airport facilities management & maintenance

- Airport hospitality services & passenger experience

- Airport modernisation

- Airport transformation

- New airport consultancy

- Asset management

- Fire & rescue services

- Emergency management

- Training

- Nationalisation

- Airport security

- Ground & passenger handling

- Safety management Systems

- Freight/cargo handling

- Ramp/apron services

- Baggage handling

- Grounds management

- Airport ground lighting management

- Aircraft ground support equipment maintenance

- Airfield & roads management

- Vehicle fleet management & logistics

- Infrastructure Utilities Management

- Customer Service Delivery

- Customer Journey Mapping & Analysis

Air Navigation Services

- Air traffic control

- Air traffic engineering

- Safety, training and simulation

- Strategic planning, and program management

- Meteorological services

- IT services

- Aeronautical information management

- Communication, navigation, and surveillance/air traffic management (CNS/ATM)

- Providing trained and certified air navigation personnel

- FAA leadership training

- Emergency and continuation training

- Training of new ATCO recruits to ICAO standards

- Tower modernisation

- Tower operations

- Approach control

- En-route centres

- Radar engineering services

Case studies

Middle East Perspectives