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Serco contact centre project wins customer service award

Published: 16 Mar 2012

One of Serco's leading contact centre campaigns has won the Autotrader "Click" Award for Manufacturer Customer Service in the UK.

The Peugeot project, run by Serco's contact centrein Tonbridge, Kent, beat 30 other car manufacturers to the prize after outperforming them in a mystery shopper programme.

The Serco team were rewarded for their 'excellent customer service and response times', beating fellow UK car manufacturer Jaguar into second place.

The Autotrader Awards, which were launched in 2007, showcase the most effective consumer websites from automotive manufacturers, dealer groups and car supermarkets.

Serco Client Delivery Manager Peter Hansen said: "This is an impressive accolade and a great example of the high levels of service and knowledge the Tonbridge team achieve. We are well positioned to move forward in 2012 and do even bigger and better things".

Jonathan Bates, Manager - Lead Management and Dealer Websites (Peugeot), said: "I'm really proud of the team for exceeding all of their objectives for the year and they'll take confidence from this award to help drive them on to even greater successes in 2012."

The award caps a great year for the Contact Centre, which also books customer test drives on behalf of Peugeot Dealers. The Peugeot Customer Contact Centre, which was established in 2010, manages a range of services including customer relations, recalls and brochure fulfilment.