Defence

Trusted to deliver critical support services and operate sensitive facilities by military organisations around the world, we have deep expertise in delivering lower-cost, higher quality defence services.

Transforming Defence Services

Serco provides critical support services to defence organisations, operating both in-country and embedded within deployed forces around the world. We have deep expertise operating across all military settings, including space, marine, land, and air.

We maximise the resources of defence organisations by delivering lower-cost, higher-quality support services to military command and personnel around the globe.

Our highly-qualified, specialist teams, who are recruited from military backgrounds, understand the unique demands of the organisations they serve, so that they are able to work hand-in-hand with service personnel wherever they are needed.

Operational excellence and dependable on-time delivery mean we can guarantee military assets are always mission-ready.

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Defence in the UK & Europe

In the UK & Europe, Serco is trusted to deliver critical support services and operate sensitive military facilities. In conjunction with the Ministry of Defence (MoD), Serco has been entrusted to work on some of the most advanced facilities since the early 1960s, winning the Ballistic Missile Early Warning Systems (BMEWS) contract. 

We have since had a role in Space (Secure Communications), Battlespace (Air Defence Radar), Land (Counter IED and EW), Data Analytics (Intelligence), and Information Management (Cyber & Crypto), underlining the contribution we have made to the world of C6ISTAR (Command, Control, Compute, Communicate, Cyber, Crypto, Intelligence, Surveillance, Target Acquisition and Reconnaissance). Our current services also include aviation engineering services, base support, ship management and availability, vessel provision, and delivering training, strategy and leadership programmes.

Highlights

  • In the UK & Europe, we have delivered award-winning defence services for 50 years and currently service some 70 contracts across all military settings, with extensive experience in the Whole Force Approach.
  • Serco surveys 500,000 square miles of UK airspace 24/7, supports 108 vessels for the Royal Navy (99.8% on time delivery), and provides fire and rescue services for 10 airfields around the UK.
  • Our heritage is in complex facilities management, with our first contract with Fylingdales back in 1964. Since then we have been supporting more complex requirements such as the Defence Academy, Skynet satellite operational control centres or base support operations at RAF Brize Norton, the Emergency Planning College, and International Fire Training Centre, to name but a few.
  • We operate the internationally acclaimed UK Defence Academy, providing courses and educational outputs to the armed forces every year, with over 3,000 masters degrees awarded to date.
  • We facilitate transformational change in support functions at organisations as diverse as the National Physical Laboratory, the Emergency Planning College, the Atomic Weapons Establishment at Aldermaston, and formerly at Defence Business Services (DBS). At DBS, Serco saved more than £110 million from the customer’s cost base over 4 years, whilst simultaneously achieving the ultimate goal of exceeding KPIs.
  • We are the largest non-government provider of air traffic control services, and the only company with proven military/civilian ATC service transformation and transition capability.
  • We have award winning air defence radar installation, upgrade, and operation teams.
  • Finally, we are an Armed Forces Covenant Gold Award winner demonstrating the pride we have in serving the military and the care for our customers, as well as a ROSPA Gold award winner for the last 3 years.
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The value we bring...

Transferable Global Experience

Serco is trusted to deliver critical support services and operate sensitive facilities by military organisations in the US, UK, Australia, and the Middle East - we have been operating the air traffic control in Sharjah and Bahrain since 1947. Our longstanding experience with armed forces around the world is wide from running marine operations and base management to the modernisation of ships and maintenance of aircraft, from the operation of nuclear facilities, analysis of cyber activity, and the management of satellite systems to delivering training, strategy, and leadership programmes.

Public Service Ethos

Many of our people have strong military backgrounds and a public service ethos runs through our organisation. We manage and select our people to reinforce the values to which we aspire. We invest in training to help them live those values day-to-day. They are motivated and empowered to make a positive difference beyond meeting the basic requirements of the contract.

Expert and Empowered People

By co-locating with our military customers, we can invest time in getting to know what’s important, what’s expected, and what innovations will make a real difference. We actively sponsor military reservists and recruit services personnel who are able to operate seamlessly with the military as part of a blended workforce with the ability to deploy to the front line.

Ability to Test and Innovate

We draw on best practice processes and intelligent management systems from our cross-sector operations around the world, from the use of computer aided facilities management and cleaning regimes to data analytics. We also offer access to ready-made training solutions through our work with the UK Defence Academy.

Citizen-centred, Outcome Focussed

We measure our performance across a broad spectrum of metrics, including the satisfaction of service personnel who depend on us. We run open complaints processes and partnering boards with our customers.

Trusted Partnership

We are fully transparent, providing real-time performance data and maintain excellent communication with those we work with. OEMs such as Lockheed, Boeing, Rolls Royce, BAE Systems, and Leonardo choose to partner with Serco for our technical and service expertise, which enable us to ensure the operational readiness of aircraft, ships, and land-based facilities at lower cost.

Scalable and Customised Solutions

Because we offer excellent training and good benefits we ensure our technical specialists are highly motivated and willing to mobilise and travel to any point in the globe at short notice.We even deploy technicians to maintain IT infrastructure of Navy vessels whilst at sea. Where we operate whole facilities, we are able to surge and deploy people where they are needed.

Full Service Integration

We bring enterprise to our work, helping identify better ways to make defence operations more effective and more efficient. Where we operate integrated contracts we are able to take a system-wide approach and look across the enterprise to deliver efficiencies, simplifying complex problems and removing needless processes.

Strong Governance and Risk Management

Improved corporate standards, organisation-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measureable KPIs by which we track and drive performance.

Contact us for further information on Serco’s Defence services: