Serco delivers safe, secure, and cost efficient prison management services. We operate innovative facilities, programmes, and systems that focus on rehabilitation to reduce reoffending and improve public safety.
Through an extensive portfolio of prison management services, we provide secure prison environments that maximise safety and deliver real outcomes for the community, governments, and those in custody.
From our international experience as an operator, we know that highly trained staff, supported by resilient operational procedures and management systems, is paramount to achieving this. Our operations are underpinned by a restorative justice framework and responsible prisoner model, focusing on the individual rehabilitation needs of those in custody.
Operating within the requirements and regulations of the Ministry of Justice policy framework, we constantly and systematically look to make change for the better. We are at the forefront of developing improved business processes using technology-led solutions, with the aim of reducing administrative bureaucracy, enhancing staff-prisoner relationships, and driving down costs.