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Full Prison Management

We have full-service capabilities that address the individual needs of those in custody, and focuses on reducing reoffending to improve public safety.

Full Prison Management

Serco delivers safe, secure, and cost efficient prison management services. We operate innovative facilities, programmes, and systems that focus on rehabilitation to reduce reoffending and improve public safety.

Through an extensive portfolio of prison management services, we provide secure prison environments that maximise safety and deliver real outcomes for the community, governments, and those in custody.

From our international experience as an operator, we know that highly trained staff, supported by resilient operational procedures and management systems, is paramount to achieving this. Our operations are underpinned by a restorative justice framework and responsible prisoner model, focusing on the individual rehabilitation needs of those in custody.

Operating within the requirements and regulations of the Ministry of Justice policy framework, we constantly and systematically look to make change for the better. We are at the forefront of developing improved business processes using technology-led solutions, with the aim of reducing administrative bureaucracy, enhancing staff-prisoner relationships, and driving down costs.

Key Facts

  • We operate six adult prisons (with capacity to hold more than 5,400 prisoners) for the Ministry of Justice's National Offender Management Service and the Scottish Prison Service.
  • We have delivered outstanding successes in reducing prisoner reoffending.
  • We have introduced biometric key and radio vending (BKV), Prisoner In-Cell System (PICS), in-cell telephony and ATM kiosks in all our prisons to support our ethos of integrated offender management and the responsible prisoner.
  • Over the last 24 months, we have been to contributing towards the national discourse on driving down unacceptable levels of violent incidents across the entire custodial estate.
  • We are an active member of the national Violence Reduction Working Party and both contribute to and consume nationally recognised best practice.

Contact us for further information on Serco's Justice services: