At Serco, we are transforming how electronic monitoring services are delivered across the UK.
Through digital innovation and leading technology, we are modernising justice services to create solutions that are both cutting-edge and compassionate. Our approach focuses on supporting meaningful rehabilitation for those subject to monitoring orders, helping them make positive changes and reducing the risk of reoffending. By doing so, we contribute to safer communities and a more effective justice system.
Our vision and approach
We understand that electronic monitoring is about more than just tagging – it's about creating opportunities for positive change. Our comprehensive service combines Advanced Technology Systems with human expertise to deliver solutions that enhance public safety, promote accountability, and build bridges back into the community. Every aspect of our work, from initial installation to ongoing monitoring, is designed to uphold the highest operational standards while treating every individual with dignity and respect.
Our vision is clear: to transform electronic monitoring by delivering reliable, adaptable solutions that strengthen public safety and foster genuine rehabilitation through innovative partnerships with justice agencies, community organisations, and technology providers.
Our people
Our success begins with our people, who understand that behind every monitoring device is a person deserving of respect and support.
From our field installation technicians to our monitoring centre operators, each team member brings specialised expertise and a shared commitment to public safety, with rigorous training in care, precision, empathy, conflict resolution, cultural sensitivity, and mental health awareness to handle complex situations with confidence and compassion.
We invest heavily in continuous professional development and foster a culture where innovation thrives, empowering every team member to contribute ideas for service improvement.
Our diverse workforce reflects the communities we serve, bringing invaluable insights that help us deliver more effective, culturally aware services through regular collaboration between field teams, monitoring centres, and management to maintain the highest standards whilst continuously evolving our approach.
Our technology
At EMS, we leverage Serco’s leading technology platform to deliver smarter, safer electronic monitoring services. Our focus is on system integration, ensuring seamless service delivery through intuitive interfaces and intelligent automation.
Platform-driven monitoring
We’ve eliminated manual interventions through system automation, reducing the risk of human error and ensuring consistent, reliable outcomes. Automated workflows accelerate key processes, allowing teams to focus on higher-value areas of the monitoring journey.
System integration and operational efficiency
As the service integrator, EMS ensures that all components of the MDSS supplier's systems work cohesively. Our focus is on optimising platform performance, enhancing user experience, and maintaining high standards of security and compliance.
Continous improvement
We work closely with technology partners to evolve the platform, introducing enhancements that support public safety and rehabilitation outcomes. Our commitment to innovation ensures the service remains responsive to emerging needs and stakeholder expectations.
Our partnerships
We make collaboration fundamental to building on the foundations of our progress within electronic monitoring, forging strong partnerships with the Ministry of Justice, probation services, police forces, and local authorities to drive seamless integration across the justice system.
We recognise that successful rehabilitation requires coordinated support and that’s why we work closely with community organisations, charities, education providers, and local institutions to build strong relationships and create pathways to support.
As part of our ongoing commitment, we’re engaging with local partners to understand how we can add value through our presence, helping individuals access the support they need and strengthening the communities where we operate.
We maintain technology partnerships with leading innovators in security, telecommunications, and data analytics to keep us at the cutting edge of electronic monitoring capabilities, whilst also partnering with academic institutions and research organisations to continuously evaluate and enhance our services. These partnerships fuel evidence-based practice and help us demonstrate the tangible impact of our work on reducing reoffending rates and protecting communities across the UK.