Skip to content

Serco in Citizen services - United Kingdom Here to help citizens navigate life’s moments that matter

We are here to transform and deliver public services, helping citizens to navigate life’s moments that matter. 

From managing the connections between citizens and government across channels, to developing the workforce of tomorrow and providing health assessment services, we are committed to making a positive impact on people and communities. We partner with government to deliver high quality, value-for-money services that are designed to help citizens when they need it, including some of the most vulnerable in society.

0 million +
connections between citizens & government managed every year
0
participants supported into sustainable employment
0+
learners currently enhancing their skills
+0
dedicated colleagues including healthcare professionals

“Behind the scenes and on the frontline, our UK based teams transform and deliver public services with dedication and care, helping citizens navigate life’s moments that matter.”


Antony King
Managing Director, Citizen Services

Headshot of Anthony King on a transparent background

Our capabilities

Customer Services operative wearing a headset

Customer experience and engagement

Employment, skills and training

Female Restart Scheme colleague talking to a man in a black baseball cap

Health Assessment Advisory Service (HAAS)

Our work in action

Lauren Jones, Graphics and Print Team Leader talking with colleagues in the print room at the Defence Academy

Working with Serco

By collaborating with our diverse supply chain, we foster innovation and improve services while helping our partners to grow their capabilities.

Our people stories

Laura Gower

Explore Laura’s leadership on the Restart Scheme as Operations Manager.

Chris Simm

Discover the power of mentoring from our Social Lead, Chris Simm.

Emma Copeland

Watch our interview with Emma, who went full circle on the Restart Scheme.

Jo Hughes

From Job Coach to Podcaster – find out more about Jo’s work at Serco.

Join the Citizen Services team

Want to make an impact every day?

 

Start your search here