Citizen Services in the UK

From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens.

Delivering better government services to citizens

Our Customer Service provides scale, flexibility and access to the latest digital services for our customers. We believe what makes us unique is our sole focus on the Public Sector. We understand the culture of public service delivery and the obligations on us as a trusted partner to government. We combine this with experience as a major UK private sector business to provide a service proposition that is completely focused on delivering excellent public services across all our Customer Service contracts.

We provide Customer Services to a wide range of departments and organisations across the UK Public and Charitable Sectors. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society. We always ensure that your customer and their needs are at the heart of our interactions, with highly trained and motivated staff to ensure contact is both positive and resolves the problem or query. 

As a business we continue to embrace and implement digital technologies to provide our customers with access to technology and capability to support digital strategies. Working with partners including Vodafone and Microsoft we provide access to a full omni-channel platform to support the transformation of contact services. We combine this with our approach to user centred, service design which ensures that we create and deploy contact services that are optimised for end users and matched to achieving the outcomes for our customers.

We operate in six citizen services areas:

Waste and Recycling

We provide a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.

Ground and Streets

We deliver a wide range of ground and street services to residents in their local communities. We consult with residents to understand the environmental improvements and local amenities that matter most, and design services that meet the needs of different groups within local communities.

Employment, Skills, Training and Enterprise support

We work on behalf of governments to help long-term unemployed people to gain sustainable work. We also deliver a comprehensive range of skills, training and enterprise support programmes on behalf of local and central governments. 

Leisure Services

We provide leisure services on behalf of Community Leisure Trusts, Local Authorities, universities, and organisations such as Sport England.

Customer Services

We deliver Customer Services to a wide range of departments and organisations across the UK Public and Charitable Sectors. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society.

Parking Enforcement

We provide 24/7, multi-channel access to our services that are integrated with robust back office and telephony systems to ensure our service user expectations and needs are meet.