We are here to transform and deliver public services, helping citizens to navigate life’s moments that matter.
From managing the connections between citizens and government across channels, to developing the workforce of tomorrow and providing health assessment services, we are committed to making a positive impact on people and communities. We partner with government to deliver high quality, value-for-money services that are designed to help citizens when they need it, including some of the most vulnerable in society.
“Behind the scenes and on the frontline, our UK based teams transform and deliver public services with dedication and care, helping citizens navigate life’s moments that matter.”
Antony King
Managing Director, Citizen Services
Our capabilities
Customer experience and engagement
Employment, skills and training
Health Assessment Advisory Service (HAAS)
Our work in action
Here’s how we’re doing it
Whether we’re managing connections between citizens and government, supporting people back into work or helping the most vulnerable access essential services, our goal is simple -
to help citizens navigate life’s moments that matter.
A safer, better future
Supporting and empowering vulnerable people across society
We are passionate about designing human-centric services that help individuals to build safer, better futures – this includes supporting some of the most vulnerable people in society.
Our people stories
Laura Gower
Explore Laura’s leadership on the Restart Scheme as Operations Manager.
Chris Simm
Discover the power of mentoring from our Social Lead, Chris Simm.
Emma Copeland
Watch our interview with Emma, who went full circle on the Restart Scheme.
Jo Hughes
From Job Coach to Podcaster – find out more about Jo’s work at Serco.
Charlie Bell
Discover how Charlie makes a real difference within Health Assessment and Advisory Services at Serco.
Daniel Carey
Delve into Daniel's work on the Restart Scheme where he supports participants across West Central and Wales.
Working with Serco
By collaborating with our diverse supply chain, we foster innovation and improve services while helping our partners to grow their capabilities.
