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Serco in Healthcare - United Kingdom Making an impact through every interaction

We offer excellent Soft and Hard Facilities Management services, delivered by empowered people who care deeply about making a positive impact. We work closely with the NHS to create environments that improve patient experience and deliver outstanding outcomes.

years working with the NHS
number of hospitals we support
meals served
patients moved
square metres cleaned
switchboard and helpdesk calls answered

“Working in healthcare is a demanding, busy and challenging environment, but one where we can always find opportunities to make a difference to anyone’s day. Whether it's through simple acts of kindness or responding to emergencies, our people make an impact every day.”

Petra Moss
Managing Director, UK Health

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Petra Moss Managing Director Health, UK&E, Serco

Our capabilities

Our Soft Facilities Management Services

From cleaning and portering to security and waste management, our people support the NHS with day-to-day efficiency in maintaining the right environment to deliver better patient outcomes.

- Cleaning / Housekeeping
- Patient Dining
- Retail Catering
- Portering / Mail Room
- Waste
- Logistics
- Security
- Car Parking
- Linen and Laundry
- Switchboard
- Helpdesk
- Reception
- Pest Control
- Window Cleaning

Our Hard Facilities Management Services

From preventive maintenance and minor works to energy management and clinical engineering, our people support the NHS by ensuring the safety, efficiency and cost-effectiveness needed to deliver maximum impact on patient outcomes.

- Estates Rationalisation
- Estates management and maintenance
- Energy and Utilities
- Projects and Minor Works
- Grounds and Gardens

Case studies

We care about patients

25+ years’ experience working with the NHS to deliver better environments for patients, staff and visitors.

A Darent Valley Hospital employee plating up a plate of hot food

Patient experience - Serco Cares

Through the Serco Cares programme, we spearhead a significant shift in thinking, behaviours, and attitudes amongst our people to reflect these values with other staff, patients, and visitors. By focusing on caring efficiency, we’re supporting efforts to tackle the elective care backlog.

Patient safety – Care Governance

Our Care Governance systems and processes enable our FM teams, working in partnership with NHS colleagues, to improve patient safety and experience. This contributes to improving patient safety with our central and local teams following clinical governance thinking within the boundaries of care.

Our vision is Zero Harm. We continually impart to our staff, ‘our work is never so urgent or important that we cannot take time to do it safely and with respect for the environment’. We systematically devise and monitor our solutions and operations to maximise safety by putting in place robust policies, comprehensive standards, structured drills, audits, inspections.

Empowering our people to excel excellent care

We empower and motivate our people to deliver services effectively, liaising with patients and collaborating with clinical teams to help meet wider goals.

We work with our customers every day to improve patient experience.

We support our employees on their career journeys to provide better care services for patients through regular catchups, mentoring programmes and coaching. We’re an inclusive employer with commitment to generate social value, staff wellbeing and health and safety within our operations.

Working in partnership

Healthcare is a complex, challenging and dynamic field, so as our customers’ needs change, we change too.

We bring in advanced technology and vast experience in optimising the use of resources whilst offering transparency in reporting, finances and performance to effectively report to the Trust leadership teams. Like our NHS Trust colleagues, we care about the environment, sustainability commitments and delivering for the communities we serve.

Continuously improving our performance

Impact partners in Soft and Hard Facilities management with commitment to continuous improvement Robust Quality Management System to ISO standards.

Expertise to deliver seamless mobilisations, transitions, and transformations, a fresh start and dynamic approach.

A Darent Valley Hospital employee plating up some food from the hot plate counter

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