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Placing social value at the heart of our business through the services we offer Our social value promise

Social value at Serco

At Serco, we serve local and national government by delivering vital public services for the benefit of people and their communities. In short, public service, and the social value it generates, is what we do. We place social value at the heart of our business through the services we offer; and it is vital that we make the additional commitment to engage and understand the communities where we work.

Serco looks after public services for local and national governments in the UK and Europe, and within the UK, this is Serco’s Social Value Promise. Our commitments seek to cultivate a positive economic impact for our communities, customers and, in partnership with UK Government, to strengthen and build a better future for all.

The Promise is designed to represent the areas in which we can make a difference and is aligned to the UK Government’s Social Value Model. Given the size of Serco UK&E and the considerable variety in our operations, we do not limit staff in the ways in which they deliver social value, and in fact we encourage and celebrate new and innovative ways they discover.

Our Social Value Promise

There are five elements to Serco UK&E’s Social Value Promise, each representing different pillars of social value in which we can make a difference and is aligned to the UK Government’s Social Value Model:

“I am proud to be CEO of a company that not only delivers vital public services for governments and their citizens but does so in a that way that generates additional value for society and its citizens. We deliver a variety of complex services across the UK and Europe, where we employ over 30,000 people in many roles. All of our employees, the citizens and communities we serve, provide us with an opportunity to contribute Social Value.”

Mark Irwin, Chief Executive, Serco UK&E