Public service, and the social value it generates is at the heart of our business.
At Serco, we serve local and national governments in the UK and Europe, delivering vital public services for the benefit of people and their communities.
Our purpose is to ‘impact a better future’, taking action to deliver positive impact through three key pillars: People, Place and Planet. We are dedicated to understanding how we can add value through our engagement with the planet and the people in the places where we operate. We underpin our approach with a robust measurement framework, ensuring that we continually build a better and more sustainable future for all.
Making a difference is in our DNA. We have been delivering social value through the services we offer for decades, but in line with the UK Government’s Social Value Model we now identify and report on the added value we deliver through our people and our operations. We understand how vital it is that we work closely in partnership with customers, colleagues, charity partners and our supply chain. Collaborating with them, we co-design people-centred solutions that make a positive impact on people, place and the planet.
Our in-depth experience of public service delivery, our breadth of services and our global reach mean we are best placed to provide innovative solutions that meet local needs.
“Delivering social impact is at the heart of our business through the services we offer. We understand how vital it is that we make the additional commitment to engage and contribute to the communities in which we work, making a difference for People, Place and Planet."
Rebecca Garner,
Head of ESG, Serco UK&E
Social Value at Serco
Given our size and the variety of our operations, our people deliver social impact in many innovative ways, which we enable, encourage and celebrate. Our approach combines Serco’s expertise and understanding to help our customers, communities, and colleagues access information and support from across our portfolio to deliver a positive impact.
Directing and delivering our impact at a local level we offer tailored activities designed to benefit and make a difference to the communities in which we operate. This offer is maximised and strengthened by the social value culture embedded across Serco, supported by training, a range of employee-led diversity and inclusion networks, working groups and hubs, as well as the engagement of our colleagues.
We were proud to have worked with The Purpose Coalition in 2025 to map how our social value is breaking down barriers to opportunity for people across the UK. The Breaking Down Barriers in Public Services report sets out how we make substantial, positive impact for the communities, colleagues, and customers we engage with – whether through the delivery of critical public services or the social value we provide. Whether it's offering second-chance employment for ex-offenders or enabling our nation’s safety, security, and resilience through critical work in the defence sector, we are committed to impacting a better future.
This report doesn’t just celebrate our successes – it sets a roadmap for the future. We're creating opportunities for businesses and individuals to thrive across the country and targeting support mechanisms that foster equitable career progression.
Download the Breaking Down Barriers in Public Services Report
Our social value activity works in harmony with the UK Government’s Social Value Model:
Together to Zero
We're turning ambition into action with our Net Zero Action Plan - a roadmap that ensures we meet our sustainability goals while continuing to deliver value to our customers, employees and stakeholders.
Social innovation
Finding innovative ways to address social, economic, and environmental issues for the benefit of people and their communities.
Local skills and jobs
We work tirelessly alongside our government partners to bridge gaps in employability skills and create sustainable employment opportunities which helps boost local employment.
Responsible business
Improving economic prosperity for the local communities we work in.
Healthy, safe, and resilient communities
As a trusted government partner and large employer, we work with our customers to build communities that are resilient, healthy, and safe.
Environmental action
Alongside our customers and other stakeholders we recognise that environmental sustainability is a critical factor in the wellbeing of society.
Case studies and blogs
Find out more
Learn more about how we make a difference every day: