Public service, and the social value it generates is at the heart of our business.
At Serco, we serve local and national governments in the UK and Europe, delivering vital public services for the benefit of people and their communities. We are dedicated to engaging, understanding and cultivating a positive economic and social impact for those we serve, building a better and more sustainable future for all.
Making a difference is in our DNA. We have been delivering social value through the services we offer for decades. We understand how vital it is that we work closely in partnership with customers, colleagues, charity partners and our supply chain. Collaborating with them, we co-design people-centred solutions that make a positive impact on both people and the planet.
Our in-depth experience of public service delivery, our breadth of services and our global reach mean we are best placed to provide innovative solutions that meet local needs.
“We keep social value at the heart of our business through the services we offer and understand how vital it is that we make the additional commitment to engage and understand the communities in which we work."
Frank Spraggs, Head of Social Value, Serco UK&E
Social Value at Serco
Given our size and the variety of our operations, our people deliver social value in many innovative ways, which we encourage and celebrate. Our approach combines Serco’s areas of specialism to help our customers, communities, and colleagues access information and support from across our social value portfolio.
We deliver social value at a local level, with tailored activities designed to benefit and make a difference to the communities in which we operate. This offer is maximised and strengthened by the social value culture embedded into Serco, supported by training, a range of employee-led diversity and inclusion networks, working groups and hubs, as well as the engagement of our colleagues.
Our social value activity works in harmony with the UK Government’s Social Value Model:
Social innovation
Finding innovative ways to address social, economic, and environmental issues for the benefit of people and their communities.
Local skills and jobs
We work tirelessly alongside our government partners to bridge gaps in employability skills and create sustainable employment opportunities which helps boost local employment.
Responsible business
Improving economic prosperity for the local communities we work in.
Healthy, safe, and resilient communities
As a trusted government partner and large employer, we work with our customers to build communities that are resilient, healthy, and safe.
Environmental action
Alongside our customers and other stakeholders we recognise that environmental sustainability is a critical factor in the wellbeing of society.
