We are passionate about designing human-centric services that help individuals to build safer, better futures – this includes supporting some of the most vulnerable people in society.
As support needs for vulnerable people and victims of trauma evolve, so do the opportunities to drive real change - to enhance safeguarding, improve service provision and deliver measurable impact. Serco is committed to delivering.
We bring a proven track record of delivering complex, large-scale public service contracts. From asylum support to victim resettlement, Serco ensures continuity, compliance, and efficiency.
Our data-driven, people-centric approach aligns with government priorities. Moreover, structured governance frameworks and deep experience in multi-agency collaboration provide the transparency, operational excellence and partnership needed to support policy objectives.
Our focus is clear: to build more robust, accountable systems to support the most vulnerable in society.
Partnerships that make a difference
Victims of trauma and vulnerable people across the UK depend on the third sector’s expertise and dedication. At Serco, we’re committed to working alongside your frontline teams to improve outcomes for all service users.
With experience delivering complex, trauma-aware services in partnership with specialist organisations, from Afghan resettlement to housing and welfare coordination, we understand the challenges you face.
That’s why we’re committed to ensuring fair funding, reducing reporting burdens and providing the tools and resources delivery organisations need to build capacity and achieve more.
Our goal is simple - to empower all our partners to focus on what matters most: supporting the most vulnerable in society.
Collaborating to make good services great
Supporting victims of trauma requires a multi-agency response. Serco is committed to working in partnership to deliver.We have a proven track record in delivering large-scale, multi-stakeholder services - working with local authorities, police, and social services to ensure consistency, compliance, and victim-focused outcomes.
Our streamlined case management system ensures agencies can collaborate effectively - taking advantage of integrated data tools to enhance decision-making and reduce administrative burdens.
We’re committed to working together to drive efficiencies and build trust, breaking down inter-agency barriers to continually improve support for the most vulnerable in society.
Our work in action
Thinking differently about rehabilitation: our psychological services in prisons
Providing supportive health assessment services to citizens, delivered with care
Supporting the long-term unemployed back into employment
The people making it possible
Laura Gower
Find out how working with vulnerable young people helped Laura understand the importance of breaking down barriers for the long-term unemployed.
Chris Simm
As Social Value Lead for Local Government Chris has been instrumental in developing employability and mentoring programmes for students with additional needs.
Jo Hughes
As a Job Coach for Serco's Restart Scheme Jo works closely with participants, supporting them to overcome recruitment barriers and find sustainable employment.
Anita Clarke
Anita shares what it's like living and working with a long-term health condition and why she chose to be an ambassador for Serco's disability network.
Shannon Batt
Shannon explains all about her role as Head of Psychology at HMP Dovegate's Therapeutic Community and why she feels passionately about prisoner rehabilitation.
Lucy Brundrett
Lucy talks about the innovative Shout Mental Health text messaging support service she has helped develop and deliver, a confidential service to provide prisoners with mental health support.
Case studies
