Serco Leisure - building stronger communities together
Providing leisure services on behalf of Community Leisure Trusts, local authorities and Sport England. Our mission is to encourage our communities to be active. As part of this we support, motivate and educate individuals on the benefit that regular movement provides towards positive mental health, wellbeing and happiness. We also provide world-class facilities for elite athletes, supporting them with resources to help in their pursuit of brilliance.
We are one of the UK’s leading national operators of indoor and outdoor leisure spaces from elite sporting facilities through to local community leisure centres.
Working collaboratively with independent charitable trusts including our national partner, MORE Leisure Community Trust, we operate 49 facilities on behalf of 17 local authorities and partner with Wheelpower at Stoke Mandeville Stadium. We also work with Sport England to manage their elite national sports centres at Bisham Abbey, Lilleshall and the National Water Sports Centre in Nottingham.
How we can help
Working side-by-side through jointly funded investment, we can create sustainable and inclusive, affordable facilities. Our customer-centric approach puts the community at the heart of our operations. This ensures our offering appeals to the citizens we serve within all segments of society and budgetary restraints are recognised. We pride ourselves on providing clean, safe and welcoming spaces for the public to visit in their leisure time.
Strong foundations
As part of the Serco Group, a FTSE 250 values-based company with a strong public service ethos, proven processes and operational expertise informed by over 50 years’ experience delivering essential services for government and public sector customers.
We understand the complexities of working in partnership with public bodies, and we are always looking to find innovative solutions in the ever-changing leisure landscape.
Our resilience
Our reputation for delivering high quality services in the sector is what we strive to maintain.
Amongst our many awards and accreditations, we benchmark our service delivery against QUEST, the sport and leisure industry’s quality scheme. Many of our centres have achieved an excellent or outstanding rating, putting them in the top 1% of leisure facilities in the UK.
We are continually focused on reducing the impact our facilities have on the environment. We are the only leisure provider in the UK that has been awarded ISO 14001 accreditation.
“Thank you to Serco Leisure and specifically the teams at Lilleshall and Bisham for all the efforts made to ensure a safe and successful re opening at the National Centres.
As you know, we understand the operational arrangements, so you cannot hide from us the amount of work and dedication it takes to mobilise the service delivery on these complex sites, we understand how much has gone into this.
Thank you, it was very important that things went well. This cannot be done without a dedicated and supportive team and I would be very keen to ensure that our appreciation is realised from everyone who has been part of the planning and the front-line delivery. It is an exemplar to the sector in very challenging circumstances.”
Kevin Mills
Director of Capital Investment, Sport England
Our ambition is to inspire individuals to be active, to promote a healthier, happy nation and one that is inclusive to all in the community.
Key Facts:
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Operating for over 30 years
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Manage 49 sites
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Over 78,000 members
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50,000 group exercises classes each year
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35,000 children on our swim programme
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Employ over 3,000 team members
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Successfully managed 7 new builds