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Serco Pathways Opening doors. Changing lives. Strengthening Communities.

Serco Pathways is our commitment to creating fair, supported and sustainable routes into employment for people who face structural barriers to work.

We believe that when people who have faced unfair barriers to work are given the opportunity to contribute their skills, experience and potential, our communities grow stronger - and so does society as a whole.

Serco Pathways sits at the heart of our social value ambition: to improve social mobility across the UK and ensure opportunity is within reach for everyone.

Why Serco Pathways matters

Thriving communities are built on inclusion. Yet too many people - whether because of a criminal record, military transition, homelessness, care experience or long‑term unemployment - face systemic barriers that prevent them from accessing meaningful work.

Serco gym instructor supervising person on gym equipment

Serco Pathways is designed to remove those barriers.

By offering structured support, reforming traditional recruitment processes and forming partnerships with expert organisations, we help people build stable careers while contributing to safer, healthier and more resilient communities.

This is Serco doing what works for society and what’s good for Serco’s business. It strengthens our workforce, widens our talent pool and helps us deliver more for our customers. 

What is Serco Pathways?

Serco Pathways supports people who’ve faced unfair barriers to employment - including prison leavers, people with criminal justice experience, military veterans, reservists and their families, care experienced individuals and people with experience of homelessness.

With guaranteed interviews, inclusive vetting, mentoring and tailored training, Pathways opens access to sustainable careers across Serco and our supply chain.

Operative in high vis clothing on food waste collection in Rushmoor borough

How it works

Reaching untapped talent

We partner with 25+ social recruitment organisations to connect with people ready to work but held back by systemic barriers.

Guaranteed interviews

Eligible candidates who meet essential criteria are guaranteed an interview through our inclusive hiring schemes.

Fair, inclusive vetting

Our risk appropriate vetting process is consistent, compliant and designed to support people with complex backgrounds.

Supported recruitment

Participants receive tailored training, mentoring and onboarding to build confidence and workplace readiness.

Sustainable careers

Pathways helps people not just start a job, but grow into a long term, meaningful career across Serco.

Colleagues from Serco Skills collaborating around a table in corporate office

Partnership to power change

We work with expert organisations that share our commitment to social mobility.

Learn more about our partners

Explore pathways to Serco careers

Young person in hi-vis jacket polishing the wheel guard on a Santander cycle hire bike

People with criminal records

Find out more
Ops controller speaking on phone and in background vessel in harbour

Military veterans and reservists

Find out more

Offploy

A national community interest company and lived‑experience social enterprise supporting employers to recruit people with criminal records safely and confidently.

Through this partnership, we are:​

  • Strengthening compliance

  • Enhancing recruitment and retention

  • Embedding inclusive recruitment into everyday business practice

This collaboration has the potential to reshape how large employers across the UK approach fair chance hiring.

Offploy logo

Our impact so far

Serco Pathways is already delivering meaningful change:

Maintenance Technician and apprentice working on the engines which generate the back-up power for the radar systems, in the Survivable Power Enhancement (SPE) at RAF Fylingdales

  • 25 hires of people with criminal records (Q4 2025)

  • 4 colleagues with homelessness experience hired, with quarterly commitments through Standing Tall

  • 3,000+ veterans and people with criminal records working across Serco

  • 25+ social impact partners

  • Member of Midlands Employer Alliance

Inclusive recruitment is boosting workforce resilience and strengthening service delivery.

"The sheer number of rejections I faced because of my conviction, even with a degree and experience, was exhausting. It took hundreds of applications, but Serco was the company that finally saw me. I was offered more than just employment; I found a sustainable career with real responsibility, allowing me to make a positive difference to people every day. This job is everything: it provides the stability my family needs and is my chance to build a brighter future."

Real experiences like this fuel our commitment to continue growing Serco Pathways.

The benefit of employing prison leavers

Find out more about the positive impact of employing people with criminal records.

 

 

Our commitments for 2026 - 2028

We will:

  • Support 120+ people annually through Serco Pathways

  • Join key Employer Alliances to advance social mobility nationwide

  • Fully integrate Pathways into our business-as-usual recruitment processes

  • Expand to include care experienced young people and wider community talent pools

  • Align with UK government programmes including the Restart Scheme

  • Strengthen measurement, reporting and transparency on social impact outcomes

Serco colleague in hard hat and high vis vest standing alongside white Serco transit van
Smiling Serco female colleague sat showing a leaflet to another female

Partner with us

Whether you are a Commissioner, third‑sector organisation, local authority, employer alliance or potential applicant - Serco Pathways is ready to collaborate.

Together, we can create meaningful opportunities and build stronger, safer and more inclusive communities.

Email: [email protected]