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Together to Zero Celebrating gold-standard green operations at Serco Northlink Ferries

Gold standard in green tourism

The Serco-operated Northern Isles Ferry Service, NorthLink Ferries, received ‘Gold’ status in the Scottish Green Tourism accreditation programme in January 2024. Providing scheduled lifeline passenger and freight services to the Scottish Northern Isles, our NorthLink colleagues are committed to ensuring an efficient, reliable and sustainable ferry service.

Northlink Ferry sailing out at sea

Best practice in sustainability

Through their accreditation programme, Green Tourism recognises the eco-friendly achievements of organisations supporting Scottish tourism. In their words: “Gold businesses have a strong environmental ethos and can provide excellent examples of best practice across sustainability goals.” 


To achieve their Gold, our NorthLink colleagues were scored against detailed criteria spanning 15 sustainability focus areas, including Energy, Water, Waste, Carbon and Chemicals in the ‘Planet’ category. As of December 2024, only 33% of all Green Tourism applicants had achieved Gold status, and Serco NorthLink were the only ferry operator to hold Gold status. 

Continuous improvement

Northlink also has ISO 14001 accreditation, demonstrating a commitment to continuous improvement and efficiencies, including redesigning products to minimise waste, and encourage more sustainable modes of transport.

We are committed to protecting the environment of our ports, the seas, and the beautiful islands of Shetland and Orkney. Since Serco won the Northern Isles Ferry Services contract in 2012, we have transformed the business significantly, which has included embedding a comprehensive, best practice approach to environmental management and environmental impact mitigation whilst helping to secure the health and protection of marine mammals.

Stuart McCallum
Marine Manager/Designated Person Ashore, Serco NorthLink Ferries

Woman wearing hi-vis kneeling in park doing gardening work, smiling at colleague (out of shot)

Learn more about how we are making a difference

Download our ESG Impact Report 2024