Local government services

As a trusted, positive impact partner to multiple UK Councils, we provide the capabilities, tools and insights that transform and deliver the most efficient, outcome focused, value for money services at pace.

We transform public services by delivering complex transactions, call centre services and case management solutions, helping every citizen who depends on them.

How we can help you

Customer service centres

We provide a highly skilled team specialising in customer service centre activities, with the knowledge and skills required to manage citizen contacts across a range of UK Council services: Adult Social Care, Children Services and Carers Services, ranging from first point of contact to completion of in-depth assessment activity. Utilising our expertise, we aim to deliver exceptional customer outcomes through our delivery of customer centric service solution designed operating models and processes.

Complex case management

As a dedicated Business to Government service provider, we specialise in delivering services to citizens across multiple complex service areas. Our knowledge of UK Council service delivery spans a wide range of areas including Children's & Adults Social Care, Parking, Highways, Legal, Environmental, Education and Housing.

Professional services

Known as ProServ we can offer a range of services including Programme and Project Management, innovative automations, CRM and Workflow Management solutions and provision of IT Business Analysis and Architecture.

Why Serco?

We build genuine partnerships

Through active engagement, at all levels in the business, we’ll understand your challenges and work with you to support you and provide impactful solutions.

A trusted partner

We are an established global enterprise and trusted partner to multiple UK Councils, able to deliver at scale in multiple geographies.

Public service is in our DNA

With a genuine passion for improving lives we continually review, refine and reform our services to provide the best experience for citizens.

Our approach puts human experience at its heart

We are proactive by nature managing short term and projected challenges, driven by our deep knowledge of public services and human centred design.

Get in touch

If you would like to learn more about our services, please drop us a line and a member of our team will be in touch.

Get in touch