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Waste and Recycling

Providing a diverse range of sustainable waste management services to resedents on behalf of our local authority customers. As well as delivering waste services to business from seven strategic sites across the UK.

With our network of strategic partners we are able to provide a complete waste and recycling services to residents on behalf of local authorities. We are experts in designing, implementing, and managing innovative waste and recycling services designed around the needs of residents and the type of property they live in.

Our waste and recycling services enable local authorities to deliver reliable waste management services for a growing population while driving ongoing cost efficiencies. Working closely with local authorities and residents, we strive to minimise waste and maximise participation in recycling.

We put residents at the centre of the way we deliver services and consult with them to understand how we can continually improve the services we provide. Services are delivered in accordance with our own best operating practice to optimise operations, reduce costs, and environmental impact.

We facilitate national standards, such as the recycling target, by driving attitudinal and behavioural change though a programme of community engagement, resident communications, education campaigns, and incentive schemes.

Key Facts

  • We provide waste and recycling services to 20 Local Authorities, including four within shared services arrangements, and five London boroughs
  • We collect waste and recycling from 2.5 million residents per annum, of which c. 285,000 tonnes is recyclable
  • We operate ‘Minimum Miles’ route optimisation technology, reducing our customer costs by up to 15%
  • We are the only environmental services company to be awarded the ‘Customer Service Excellence’ accreditation
  • We have more than £1bn in service payments linked to customer satisfaction. We survey over 15,000 residents and use their feedback to continuously improve the service we provide
  • We have reduced service carbon emissions by more than 30%