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Employment, Skills and Training Restart Scheme Blue developed to support higher qualification participants

The challenge

Research by Serco owned Plus Impact found there was a skills gap for participants on the Restart Scheme, with 13% holding Level 5 or higher qualifications (e.g. Foundation Degree, HND, NVQ). 

These participants struggled to find value in the Restart Scheme as it primarily focused on basic skill development and job readiness, which was less relevant to their advanced educational background and skill set.

Serco Restart Scheme colleague

Our solution

We launched Restart Scheme Blue, an initiative which offers professional mentoring support specifically to highly skilled individuals.

The programme entails a series of eight one-on-one sessions spread out over a 12-week period, with each session concentrating on different facets of professional development. 

"We support and create new opportunities for our participants, identifying that not everyone is in the same situation and act accordingly."

The impact

Restart Scheme Blue is delivered by Serco and our delivery partners in West Central and Wales.

The programme employs six* professional mentors and has assisted 530* individuals into sustainable employment.
 

*data to Feb 2026

Serco male colleague talking with a Restart scheme participant at his desk

"Restart Scheme Blue has been incredibly valuable in helping me secure my first role. With support from my coach, Jenny Haslam, I was able to refine and tailor my CV to a high standard – strong enough to pass applicant tracking systems and stand out to employers. Thanks to the guidance, advice, and resources provided, I was able to successfully navigate both the video and in-person interviews and secure a full-time role, despite not having prior formal experience. Beyond just CV and LinkedIn improvements, Jenny’s support also helped shift my mindset. Her encouragement and insight played a huge part in managing the stress and self-doubt that can come with job searching. I’m very grateful for the help I’ve received through Restart Scheme Blue"

Kane, IT Technician
Secured role via Restart Scheme Blue

Woman smiling at person in foreground

Find out more

Learn more about how Serco Restart Scheme is helping people back into work:

Email our Restart Scheme team