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Serco continues public question time events about community health in Suffolk

Published: 25 Apr 2013

The series of "question time" events designed to give people the chance to find out more about the way community health services will be managed in the future is continuing across Suffolk.

Serco will hold the further question and answer sessions about the future delivery of Suffolk Community Healthcare's services at the following dates and locations:

  • Monday 29 April - King Edward Memorial Hall, Newmarket
  • Tuesday 30 April - Hartismere High School, Eye
  • Wednesday 1 May - Sports and Community Centre, Aldeburgh
  • Tuesday 7 May - Community Centre, Stowmarket
  • Thursday 9 May - Southgate Community Centre, Bury St Edmunds

Open to everyone, the events will be hosted by senior staff from Serco, which provides the majority of Suffolk Community Healthcare's services. They will give people the chance to find out more about the way NHS community healthcare is being remodeled in the county to improve the services which patients receive.

Planned changes, which will be introduced gradually over the coming months, include:

  • Centralising administrative activity in a single 24-hour a day care coordination centre. The centre will give carers and GPs a single point of contact for all enquiries relating to community healthcare services and will be staffed by local people and based in Ipswich.
  • Introducing mobile technology for frontline clinical staff to ensure they spend less time on admin and more time with patients.
  • Extending routine service delivery hours from eight hours a day (8am - 4pm) to 12 hours a day (8am - 8pm) to make them more convenient for patients.

The events all take place between 7pm and 9pm. Further events will be publicised as soon as dates and venues have been confirmed.