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Cycle Hire

Reliable, safe, and easy to use cycle hire transport mechanism for both tourists and regular users.

Cycle Hire

Serco provides cycle hire schemes in partnership with urban transport providers. We fully integrate the various elements from bike supply and maintenance to docking stations and back office operations.

We are at the forefront of one of the most complex and innovative cycle schemes, consistently delivering strong performance metrics. Designed, launched, and operated by Serco, we offer a financially viable and environmentally friendly model that is sustainable and replicable.

Cycle hire forms a key part of the transport infrastructure within a city, providing final journeys from traditional fixed transport routes, or directly from residential areas. They offer many benefits to people, communities, and cities including a healthy transport alternative and additional vital capacity to the traditional transport network. Serco supports major cities in their move towards this model.

We operate cycle hire schemes as an essential transport mechanism with strict KPIs, working with the end users and local transport bodies to improve the quality, accessibility, and efficiency of cycle hire. We also work with cycle hire governing bodies globally to enhance the reputation and effectiveness of cycle hire schemes across all communities, not just those it serves.

Key Facts

  • We have operated the London Cycle Hire Scheme (LCHS) on behalf of Transport for London (TfL) since its inception in July 2010.
  • TfL commissioned the design, build, and operation of the scheme in its entirety, all of which were undertaken by Serco with great success.
  • The LCHS is a self-service bike-sharing scheme that has more than doubled in size since 2010 and now covers some 120km2 providing 12,000 bikes across almost 800 stations across London.
  • With over 50 million hires and counting, the Serco operated LCHS continues to be the pace-setter in providing green public transport for global cities.
  • On 9 July 2015, the day of a Tube strike, Serco developed a clear management and operational strategy and successfully managed 73,000 hires in one day.
  • We launched an app used by more than 70,000 people enabling users to pre-book, skip past the docking station terminal, and get on their bike quicker.

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