Update on review programme

Published: 11 Sep 2011

Further to the Serco Group plc (Serco) announcement, on 28 August, relating to our Prisoner Escort and Custody Services contract the company today provides an update on the review programme.

This programme is now underway, identifying any changes necessary to our practices, processes and procedures. We will also ensure appropriate transparency between Serco and the customer, supported by a programme of training. Our Board has established a specific Committee of the Board to oversee this programme and to resolve any issues emerging from the ongoing reviews and audits, which are due to be completed by the end of November. Lord Gold has now been appointed as an independent third-party member of this Committee. Serco will provide a further update in due course.

Chris Hyman, Group Chief Executive, said:

"Serco is a business led by its values and built on the strength of its reputation for integrity, and the overwhelming majority of our people work hard every day to deliver important public services effectively. We will not tolerate poor practice and behaviour and wherever it is found we will put it right. I am delighted that someone of Lord Gold's stature and reputation has agreed to provide independent insight to this important programme. This is an opportunity to show who we are and what we stand for. We will embed quickly and effectively any changes needed into the way we do business and I expect Serco to emerge stronger as a result."