Waste and Recycling

Providing a diverse range of sustainable waste management services to resedents on behalf of our local authority customers. As well as delivering waste services to business from seven strategic sites across the UK.

Read our service pledge

We provide a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.

Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of local residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services for a growing population while driving ongoing cost efficiencies. Working closely with local authorities and residents, we strive to minimise waste and maximise participation in recycling.

We put residents at the centre of the way we deliver services and consult with them to understand how we can continually improve the services we provide. Services are delivered in accordance with our own best operating practice to optimise operations, reduce costs, and environmental impact.

We facilitate national standards, such as the recycling target, by driving attitudinal and behavioural change though a programme of community engagement, resident communications, education campaigns, and incentive schemes.

Key Facts

  • We provide waste and recycling services to 20 Local Authorities, including 4 within shared services arrangements, and5 London boroughs
  • We collect waste and recycling from 2.5 million residents per annum, of which c. 285,000 tonnes is recyclable
  • We operate ‘Minimum Miles’ route optimisation technology, reducing our customer costs by up to 15%
  • We are the only environmental services company to be awarded the ‘Customer Service Excellence’ accreditation
  • We have more than £1bn in service payments linked to customer satisfaction. We survey over 15,000 residents and use their feedback to continuously improve the service we provide
  • We have reduced service carbon emissions by more than 30%